Shayne Brown
Chesterton,IN
Summary
Dynamic and professional with a proven track record at HealthLinc. Consistently enhanced patient experiences through exceptional customer service and adept insurance verification. Skilled in HIPAA compliance and patient confidentiality, excelling in fostering client relationships and streamlining healthcare access. Demonstrated ability to improve satisfaction and workflow efficiency. Driven by a strong work ethic and thrive in team collaboration.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
HealthLinc
Valparaiso, IN
07.2024 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Used Software to schedule appointments.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
- Updated patient records with accurate, current insurance policy information.
Bartender
Craft House
Chesterton
06.2021 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Helped management plan and serve bar menu exceeding customer expectations.
Business Development Center Representative
CallSource
Remote
08.2022 - 02.2023
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Engaged with customers to build business relationships.
- Coordinated with internal departments such as finance, legal, and operations during deal negotiations to ensure seamless execution of contracts.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma - General Studies
Portage High School
Portage, IN06.2013
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Medical terminology
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Reception management
- Medical billing
- Medicaid
- Cross-cultural sensitivity
- Verbal and written communication
- Phone etiquette
- Healthcare industry
- Patient follow-up
- Workflow optimization
- Telehealth support
- Appointment reminders
- Clinical data entry
- Team collaboration
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Hospitality service expertise
Relias Training
Online training and compliance solutions for healthcare, senior care, and disabilities professionals.
Timeline
Patient Service Representative
HealthLinc
07.2024 - Current
Business Development Center Representative
CallSource
08.2022 - 02.2023
Bartender
Craft House
06.2021 - 10.2024
High School Diploma - General Studies
Portage High School