Summary
Overview
Work History
Education
Skills
Timeline
Generic

TiShema Burgess

Rocky Mount,NC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

Walgreens
07.2021 - 04.2024
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Verified insurance eligibility and coverage for patients.

Healthcare Customer Service Representative

Everise
01.2019 - 05.2021
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Contact Center Representative

West Corporation
08.2014 - 10.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
  • Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.

Education

High School Diploma -

North Edgecombe High School
Tarboro, NC
06-2013

Skills

  • Customer Service
  • Payment Management
  • Medical Billing Systems and Software
  • Insurance Verification
  • Inbound and Outbound Calling
  • Exceptional Customer Service
  • CRM System Proficiency
  • HIPAA Compliance Knowledge
  • Conflict Resolution Expertise
  • Typing Proficiency 55 WPM
  • Effective Call Management
  • Analytical Problem-Solving
  • Teamwork and Collaboration
  • Microsoft Office

Timeline

Patient Service Representative

Walgreens
07.2021 - 04.2024

Healthcare Customer Service Representative

Everise
01.2019 - 05.2021

Contact Center Representative

West Corporation
08.2014 - 10.2018

High School Diploma -

North Edgecombe High School

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TiShema Burgess