Open To Work
Crystal Brown
Uber
Medford,OR
13
years of professional experience
Results-oriented Customer Service Representative with 15 years of experience delivering outstanding support in fast-paced environments. Expertise in resolving inquiries and enhancing customer satisfaction through effective problem-solving. Proven ability to improve customer loyalty and retention while meeting organizational goals. Committed to continuous improvement and fostering positive customer relationships to drive business success.
Work History
Uber driver
2 Years 6 Months- Prioritized safety and reliability to deliver consistent, outstanding transportation service.
- Identified and resolved service issues proactively, ensuring high-quality customer experience.
- Engaged clients through clear communication, addressing concerns and providing timely solutions to enhance service experience.
- Built strong customer relationships, increasing satisfaction and encouraging repeat usage.
Housekeeping Sub contractor
6 Years 5 Months- Ensured cleanliness standards by regularly sanitizing workspaces and organizing customer interaction areas, contributing to a welcoming environment.
- Proactively addressed customer inquiries and resolved issues, fostering positive interactions that encouraged repeat business and loyalty.
- Delivered accurate and helpful product information, enhancing customer support experience through extensive product knowledge.
Wait Staff, Bartender and Management Assistant
4 Years- Delivered exceptional customer service by engaging customers to understand needs and preferences, enhancing satisfaction and loyalty.
- Oversaw daily operations, implementing processes that ensured seamless service delivery for patrons.
- Trained and mentored staff on service best practices and communication techniques, enhancing team performance and service quality.
- Collected and analyzed customer feedback to identify improvement areas, enhancing customer experience and retention.
General Manager
2 Years 9 Months- Managed vendor relationships through open communication and collaboration, enhancing service delivery and ensuring timely client responses.
- Developed and led staff training programs on service excellence, communication, and problem-solving, maintaining high-quality customer service standards.
- Developed and led staff training programs on service excellence, communication, and problem-solving, reinforcing high-quality customer service standards.
Education
Certified Para-Optometric - Optical
Skills
Communication skills
Analytical reasoning
Time management
Customer service skills
Problem solving
Conflict resolution
Relationship building
Inventory systems
Problem-solving
POS terminal operation
Clean DMV record
Efficiency and time management
Decision-making
Effective communication
Attention to detail
References
- Kyla Meyers, (458) 291-1655
- Stephanie Birch, (458) 658-6898
- Alicia Harrington, (541) 244-8774
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
On-SiteRemoteHybrid
Location:
Medford, OR
Open to relocation:
Yes
Minimum Desired Compensation
$4000/hr
Timeline
Uber driver
Uber
08.2023 - 02.2026Read More
Housekeeping Sub contractor
Self-employed
08.2019 - 01.2026Read More
Wait Staff, Bartender and Management Assistant
Hong Kong Cafe
08.2019 - 08.2023Read More
General Manager
Little Pantry
07.2013 - 04.2016Read More
Portland Community College
Certified Para-Optometric from Optical
06.2013Read More
GED
06.2005Read More