Crystal Bugbee
Summary
Adept at multitasking and customer satisfaction, I significantly enhanced service quality at USPS by improving data accuracy and fostering strong customer relationships. My expertise spans from administrative support to cash management, underpinned by a compassionate approach in patient care at Senior Disability Services. Achievements include reducing data entry errors and elevating patient comfort through tailored care plans.
Overview
22
22
years of professional experience
Work History
Fulltime Regular USPS Career Clerk
USPS
11.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Rural Mail Carrier
USPS
06.2021 - 11.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Rural Mail Carrier
USPS
08.2019 - 06.2021
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
In Home Care Provider
Senior Disability Services
05.2003 - 10.2018
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Documented vitals, behaviors, and medications in client medical records.
Education
Associate of Science - Human Services
Lane Community College
Eugene, OR06-2003
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Document management
- Quality control
- Basic accounting
- Mail handling
- Processing mail
- Mail sorting
- Mail processing
- Point of sale operation
- Record preparation
- Information security
Timeline
Fulltime Regular USPS Career Clerk
USPS
11.2023 - Current
Rural Mail Carrier
USPS
06.2021 - 11.2023
Rural Mail Carrier
USPS
08.2019 - 06.2021
In Home Care Provider
Senior Disability Services
05.2003 - 10.2018
Associate of Science - Human Services
Lane Community College
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