Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Owens

Plattsmouth,Nebraska

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

USPS Clerk

USPS
09.2019 - Current
  • Sorting letters, flats(magazine), parcels.
  • Helping customers with mailing their letters/parcels and complaints.
  • Recommending services to customers.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Making sure all paperwork is done and ready to go for the last truck.
  • Daily work on the computer. (answering emails, ordering items, paperwork for mailings, and closing duties).
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Lifting, squatting, walking, bending put to 70 pounds
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Utilized office management software to record and track customer information.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Produced high-quality communications for internal and external use.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Set up new sales displays each week with fresh merchandise.

Assistant Manager

Casey's General
03.2014 - 09.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Performed cash, card and check transactions to complete customer purchases.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Processed refunds and exchanges in accordance with company policy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Lifted up to 50 pounds at once.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Set up new sales displays each week with fresh merchandise.
  • Greeted customers entering store and responded promptly to customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Answered questions about store policies and addressed customer concerns.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Learned duties for various positions and provided backup at key times.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Newspaper Carrier

Omaha World-Herald
04.2001 - 10.2016
  • Processed payments, made change, and provided receipts.
  • Resolved delivery complaints and escalated complex issues to management.
  • Contributed to team success by covering additional routes when necessary, ensuring uninterrupted service for customers.
  • Collaborated with team members to improve paper sorting and delivery speed.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.
  • Safeguarded customer information by following strict confidentiality guidelines in all interactions.
  • Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
  • Maintained punctual delivery times for consistent customer service experience.
  • Processed customer payments and kept accurate financial records.
  • Demonstrated strong communication skills when interacting with both colleagues and customers.
  • Collected payments from customers for subscriptions and delivery fees.
  • Secured papers on delivery vehicles to limit losses and damages.
  • Distributed papers in various weather conditions during early morning.
  • Completed daily pre- and post-trip vehicle inspections.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Improved speed of delivery by creatively rerouting for completion in 15 minutes.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Ensured safe driving practices while navigating various weather conditions and road situations.
  • Supported overall operations by reporting any discrepancies or issues encountered during daily deliveries.
  • Built strong relationships with customers, addressing concerns and resolving issues promptly.
  • Updated customers on schedule and delivery changes during holidays.
  • Operated delivery vehicles safely and efficiently.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained up-to-date records of delivery routes and customer information.
  • Kept delivery vehicles in clean working condition for reliable service.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Clerk/Cashier/Kitchen Helper

Hy-Vee Food Store
02.2013 - 08.2016
  • Supported staff on special assignments and ad hoc projects.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Performed cash, card and check transactions to complete customer purchases.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Stocked, tagged and displayed merchandise as required.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
  • Proficient in utilizing floral design software to create custom arrangements.
  • Continuously updated knowledge of latest floral design trends to offer clients innovative solutions for their needs.
  • Exceeded sales goals by upselling complementary items such as vases and accessories while maintaining a genuine approach to assisting clients in fulfilling their floral vision.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Increased repeat clientele through exceptional customer service skills and attention to detail.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Monitored food temperatures and quality throughout shifts.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
  • Conducted routine maintenance checks on equipment, ensuring proper function at all times to prevent disruptions in service delivery.
  • Pushed, pulled and transported large loads and objects.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Learned other teammates' work tasks to train as backup.
  • Followed food safety practices and sanitation guidelines.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Trained new staff on food preparation and safety procedures.
  • Cleaned and maintained work areas, equipment and utensils.
  • Stocked and rotated food items according to expiration dates.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Maintained composure and work quality while under stress.
  • Monitored inventory deliveries to minimize product losses and prep for service.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Plated and presented food following chef requirements.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Managed time to juggle multiple tasks simultaneously with ease.

Education

High School Diploma -

Ashworth College
Norcross, GA
04.2006

Skills

  • Typing Speed is average
  • Scheduling and calendar management
  • Attention to Detail
  • Staff Supervision
  • Correspondence Writing
  • Relationship Building
  • Inventory Assessment
  • Records Maintenance
  • Microsoft Office
  • Problem-Solving
  • Filing systems
  • Equipment Troubleshooting
  • Proofreading
  • Scheduling
  • Processing mail
  • Basic Bookkeeping
  • Data Entry and 10-Key
  • Google Drive
  • Sales expertise
  • Strategic Planning
  • Driver correspondence
  • Outgoing Mail Preparation
  • Customer Satisfaction
  • Flexible and Adaptable
  • Travel Arrangements
  • Information Processing
  • Mail handling
  • Research
  • Staff Training
  • Data Recording
  • Point of sale operation
  • Mail Processing
  • Database entry
  • Document Typing and Formatting
  • Cash Handling
  • Telephone Etiquette
  • Schedule and calendar management
  • Record Sorting and Filing
  • File Maintenance
  • Calendar Management
  • Cash Management
  • Spreadsheet development
  • Accounts Payable and Receivable
  • Data Entry
  • Good Telephone Etiquette
  • Multitasking
  • Cultural Awareness
  • Team building
  • Public Speaking
  • Basic Math
  • Friendly, Positive Attitude
  • Microsoft Word
  • Organization
  • Conflict Resolution
  • Customer Communication
  • Basic accounting

Timeline

USPS Clerk

USPS
09.2019 - Current

Assistant Manager

Casey's General
03.2014 - 09.2019

Clerk/Cashier/Kitchen Helper

Hy-Vee Food Store
02.2013 - 08.2016

Newspaper Carrier

Omaha World-Herald
04.2001 - 10.2016

High School Diploma -

Ashworth College

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Samantha Owens