Shanda Wolthuizen
Sanborn,IA
Summary
Dynamic and detail-oriented professional with experience at USPS and Hy-Vee Pharmacy. Proven ability to enhance customer satisfaction through effective communication and organized data entry. Skilled in cash management and prioritization, consistently improving workflow and accuracy in fast-paced environments. Committed to maintaining high standards of information security and patient confidentiality.
Overview
17
17
years of professional experience
Work History
USPS Clerk
USPS
11.2015 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Pharmacy Technician
Hy-Vee Pharmacy
Sheldon, IA
12.2008 - 2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Education
General Studies
Clay Central Everly
Everly, IA05.1994
Skills
- Effective telephone communication
- Customer satisfaction
- Cash management
- Organized data entry
- Administrative management
- Prioritization skills
- Mail processing
- Typing proficiency
- Point of sale operations
- Information security awareness
- Customer interaction
- Adaptability to change
Timeline
USPS Clerk
USPS
11.2015 - Current
Pharmacy Technician
Hy-Vee Pharmacy
12.2008 - 2019
General Studies
Clay Central Everly