Ruth Milton
Seatonville,IL
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and being comfortable working with little oversight. Sort mail and packages efficiently, making sure packages are safe for transport.
Overview
11
11
years of professional experience
Work History
USPS Clerk
USPS
Peru, IL
07.2021 - Current
- Assisted customers with inquiries, providing accurate information on postal services and enhancing customer satisfaction.
- Processed passport applications at the service center, facilitating a smooth application experience for customers.
- Processed and distributed incoming mail to appropriate departments, ensuring timely delivery.
- Operated mailing and shipping equipment to process packages accurately.
- Entered timekeeping and ran daily reports
Medical Office Assistant/Certified Nursing Assistant
Osf Cardiology Institute
Peru, IL
06.2015 - 06.2021
- Coordinated insurance verifications and authorizations for patient procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted in medical record maintenance and updates for accuracy.
Education
CNA - Nursing
IVCC
05.2003 - 06.2003
Hall High School
Spring Valley, ILSkills
- Customer service
- Passport processing
- Mail distribution
- Timekeeping management
- Mailing equipment operation
- Healthcare scheduling
- Insurance verification
- Customer inquiry handling
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Record maintenance
- Administrative support
- Driver communications
- Database entry
- Administrative tasks
- Schedule and calendar management
- Telephone etiquette
- Calendar management
- Proofreading
- Point of sale operation
- Peer relationships
- Record preparation
- Quality management
- File maintenance
- Filing systems
- Information security
- Supply tracking
- Customer satisfaction
- Records retrieval
- Quality control
- Typing speed
- Prioritization
- Handling payments
- Mail sorting
- Driver correspondence
- Cash management
- Scanning and copying
- Processing mail
- Sales expertise
- Mail handling
- Verbal and writing communication
- Relationship building
- Confidentiality
- Mail processing
- Multitasking Abilities
- Cooperative attitude
- Quick decision making
- Call response and transfer
- Staff supervision
- Critical thinking
- Credit card transactions
- Inventory management
- ID verification
- Scanner operations
- Verbal communication
- Financial records oversight
- Effective customer upselling
- Retail operations
- Price checking
- Passport applications
- Timekeeping systems
References
References available upon request.
Timeline
USPS Clerk
USPS
07.2021 - Current
Medical Office Assistant/Certified Nursing Assistant
Osf Cardiology Institute
06.2015 - 06.2021
CNA - Nursing
IVCC
05.2003 - 06.2003
Hall High School