Emma Brumfield
Christiansburg,VA
Summary
Detail-oriented Customer Service Representative with extensive experience in high-volume environments. Expertly manages sensitive information and ensures compliance with confidentiality standards. Skilled in processing transactions and maintaining accurate records using computerized systems. Effectively prioritizes tasks under tight deadlines while fostering clear communication to resolve inquiries and enhance service delivery.
Overview
8
8
years of professional experience
Work History
USPS clerk
United States Postal Service, USPS
Riner, VA
10.2018 - Current
- Delivered professional, face-to-face customer service to high volume of customers, ensuring confidentiality of sensitive personal information.
- Processed transactions, payments, forms, applications, and customer requests with meticulous attention to detail, enhancing customer satisfaction.
- Handled cash and financial transactions accurately and balanced daily transactions.
- Used computerized systems to enter, retrieve, and verify customer information and complete daily transactions.
- Maintained accurate records and followed established procedures for confidential and regulated information.
- Followed federal regulations, workplace policies, and detailed procedures requiring accuracy and confidentiality.
- Resolved questions, concerns, and service issues through clear communication with customers and coworkers, fostering a collaborative environment.
- Prioritized multiple tasks in a fast-paced environment while meeting strict deadlines and service requirements.
- Worked independently while also coordinating with coworkers and management to maintain efficient daily operations.
Education
Auburn High School
Riner, VASkills
- Customer Service
- Attention to Detail
- Confidential Information Handling
- Cash processing
- Record Keeping
- Data Entry
- Document Processing
- Computer & Office Systems
- Filing & Documentation
- Policy adherence
- Time Management
- Multitasking
- Fast-paced adaptability
- Professional Communication
- Conflict Resolution
- Problem Solving
- Telephone Etiquette
- Patient/Customer Relations
- Schedule coordination
- Team collaboration
- Independent Work
- Accuracy & Organization
Timeline
USPS clerk
United States Postal Service, USPS
10.2018 - Current
Auburn High School