Marisol Cruz
Bastrop
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Highly efficient Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
USPS Clerk
USPS, United States Postal Service
Bastrop, TX
09.2023 - 01.2025
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Operated scanning and sorting equipment to enhance workflow accuracy.
- Maintained records of postal transactions, ensuring data integrity and compliance.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to optimize mail handling procedures.
- Trained new staff on operational processes and safety protocols effectively.
- Implemented improvements in sorting methods, increasing productivity levels.
- Monitored inventory levels for mailing supplies, ensuring availability for operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Certified Nursing Assistant (CNA)
Bastrop Lost Pines Nursing And Rehabilitation
Bastrop, TX, US
12.2021 - 03.2022
- Assisted 6 elderly patients daily
- Checked vital signs
- Helped patients and residents with activities of daily life (ADL): bathing, grooming, dressing, feeding, walking, exercising and ROM exercises
- Provided patients/residents with care and companionship
- Aided in scheduling resident daily activities
- Documented all care
- Made beds
- Cleaned and sanitized rooms
- Performed post-mortem care, if needed
Customer Service Representative
MMC Group, LP
Austin, TX, US
03.2021 - 11.2021
- Managed client records
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
- Set up client appointments
Warehouse Associate
Applied Materials
Austin, TX, US
01.2021 - 03.2021
- I would pick items from the list, drop them off to shipping.
- I would make sure the floors where clean so nothing would be in the way when we would pass by with our carts.
- Operated forklifts and material handling equipment to ensure efficient warehouse operations
- Received, inspected, and recorded incoming shipments to maintain inventory accuracy
- Executed order picking and packing processes for timely delivery of products
- Collaborated with team members to streamline workflows and improve productivity
- Conducted regular inventory audits to identify discrepancies and optimize stock levels
- Maintained cleanliness and organization of workspaces to adhere to safety standards
- Trained new hires on warehouse procedures and equipment operation for seamless onboarding
- Implemented process improvements that enhanced operational efficiency within the warehouse
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
FedEx Package Handler
FedEx Ground
Austin, TX, US
10.2020 - 02.2021
- I loaded the trucks with the correct pages that took the route.
- I would also organize them in the trucks for the drivers.
- Operated package scanning equipment to ensure accurate tracking and delivery processes.
- Sorted packages efficiently based on size, weight, and destination to optimize loading procedures.
- Maintained cleanliness and organization in workspace to uphold safety standards and operational efficiency.
- Collaborated with team members to streamline workflow and enhance overall productivity during peak hours.
- Trained new hires on equipment usage, safety protocols, and company policies for effective onboarding.
- Implemented process improvements that reduced handling time and minimized errors in package sorting.
- Oversaw daily operations, ensuring compliance with safety regulations and operational guidelines across shifts.
- Developed training materials for staff to enhance skills in package handling techniques and safety measures.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
Calendars Club
Go Calendars
Austin, TX, US
03.2019 - 12.2020
- Provided exceptional customer service to clients, when they would place orders, I would help resolve problems, and I would also verify information they needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Buffet Cook
Omni Hotels & Resorts
Austin, TX, US
01.2015 - 05.2017
- I would cook orders as they came in, it was a fast paced environment, I would keep my station clean and sanitize, very well organized and stocked for the next person to come on their shift.
- Prepared and executed high-quality meals in fast-paced kitchen environment.
- Maintained cleanliness and organization of kitchen stations to ensure safety compliance.
- Assisted in menu planning and development by providing input on seasonal ingredients.
- Trained junior staff on culinary techniques and kitchen procedures for enhanced productivity.
- Collaborated with team members to streamline food preparation processes, improving efficiency.
- Monitored inventory levels and coordinated supply orders to minimize waste and shortages.
- Implemented quality control measures to guarantee consistency in food presentation and taste.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Prepared diverse buffet dishes in accordance with menu specifications and food safety standards.
- Monitored food quality and freshness, ensuring compliance with health regulations and culinary excellence.
- Assisted in inventory management, tracking supplies and minimizing waste through efficient usage practices.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing service speed during peak hours.
- Trained new team members on cooking techniques, equipment operation, and safety protocols to maintain workflow efficiency.
- Implemented daily cleaning schedules for kitchen equipment, promoting a safe and organized work environment.
- Developed seasonal menu items that aligned with customer preferences, contributing to increased guest satisfaction ratings.
- Increased efficiency in the kitchen by streamlining prep tasks and organizing workstations for optimal productivity.
Food Runner
Topgolf USA
Austin, TX, US
07.2013 - 08.2015
- I would serve food to the customers, I would also provide great customer service, if there were any issues I would quickly resolve them.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
High school diploma - Cultural Studies
Bastrop High School
Bastrop, TX06-2012
Associate of Arts - Cultural Studies
Le Cordon Bleu
Austin, TX05-2013
Skills
- Cooking
- Food Preparation
- Load & Unload
- Order Picking
- Packaging
- Shipping & Receiving
- Warehouse Experience
- RF Scanner
- Kitchen Experience
- Merchandising
- Order Picker
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Database entry
- Prioritization
- Relationship building
- Quality control
- Mail handling
- Processing mail
- Schedule and calendar management
- Mail sorting
- Typing speed
- Mail processing
Certification
Culinary Arts, 2014-05-01, Present
Languages
Spanish
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
USPS Clerk
USPS, United States Postal Service
09.2023 - 01.2025
Certified Nursing Assistant (CNA)
Bastrop Lost Pines Nursing And Rehabilitation
12.2021 - 03.2022
Customer Service Representative
MMC Group, LP
03.2021 - 11.2021
Warehouse Associate
Applied Materials
01.2021 - 03.2021
FedEx Package Handler
FedEx Ground
10.2020 - 02.2021
Calendars Club
Go Calendars
03.2019 - 12.2020
Buffet Cook
Omni Hotels & Resorts
01.2015 - 05.2017
Food Runner
Topgolf USA
07.2013 - 08.2015
High school diploma - Cultural Studies
Bastrop High School
Associate of Arts - Cultural Studies
Le Cordon Bleu