Crystal Burcham
Ashland City,Tennessee
Summary
Hi , Im Crystal Burcham I am a CCMA and I have 3 beautiful children . My husband and I have been together for 22 years now and we have lived in Ashland city/ Pleasant view area for those 22 years . I ran a afterschool daycare for 10 years and then retired to stay at home with my youngest until she was able to start school. I then started my Medical Assistant journey in 2022 and I have found my passion . I love helping others and being surrounded by others , I am a very pro-active person and love being a team player .
Overview
18
18
years of professional experience
1
1
Certification
Work History
CCMA ( Medical Assistant)
Grace Pediatrics
Pleasant View, TN
03.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Measured patient pulse oximetry.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning .
- Implemented care and efficiency improvements to support and enhance office operations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
Daycare Director
CHEATHAM COUNTY BOARD OF EDUCATION
05.2006 - 10.2016
- IN ADDITION TO CARING FOR CHILDREN I HAD MANY RESPONSIBILITIES SUCH AS SUPERVISING NINE EMPLOYEES, CREATING AND MANAGING SCHEDULES, AND MAINTAINING CUSTOMER ACCOUNTS AND THE ACCOUNTING DATABASE
- ADDITIONAL RESPONSIBILITES SUCH AS CUSTOMER SERVICE FOR PARENTS OF CHILDREN AT DAYCARE, ANSWERING PHONES, TYPING LETTERS/MEMOS, ACCOUNTING
- I HAVE ATTENDED MANY TRAINING COURSES FOR LICENSING SUCH AS 'MAINTANINING A GOOD WORKING ENVIRONMENT' AND COMMUNICATION SKILLS
Education
Completed coursework towards High School Diploma -
HENDERSON COUNTY HIGH SCHOOL
HENDERSON, KYVOLUNTEER STATE COMMUNITY COLLEGE
GALLATIN, TNMedical Assistant Certificate - Medical Assisting
Penn Foster College
Scottsdale, AZ03.2023
Completed coursework towards Surgery Tech -
NASHVILLE STATE TECH
08.2004
Health Administration
HENDERSON COMMUNITY COLLEGE
HENDERSON, KY12.1999
High School Diploma -
AMERICAN SCHOOL
HENDERSON, KY1999
Skills
- Clinical experience within the health field
- 4 YEARS OF COLLEGE WHICH SHOWS THAT I AM WILLING TO LEARN
- EXCELLENT COMMUNICATION/PEOPLE SKILLS
- MAINTAINING A GOOD WORKING ENVIRONMENT FOR MYSELF AND MY COWORKERS
- HIPAA Compliance
- Complex Problem-Solving
- Diagnostic Testing
- Resource Management
- Patient support
- Clear Communication
- Vital signs monitoring
- Relationship Building
- Decision-Making
- Pediatric Emergency Assessment, Recognition and Stabilization (PEARS)
- Laboratory Specimen Collection
- Medical Procedures
- Centrifuge Operation
- Electronic Medical Records
- Supply Management
- Direct Patient Care
- Certified Medical Assistant (CMA)
- Active Listening
- Organizational Skills
- Friendly, Positive Attitude
- Multitasking Abilities
- Research
- Data Entry
- Time Management
- Task Prioritization
- Conflict Resolution
- PPE use
- Organization
- Basic Math
- Type Software Proficiency
Certification
- CCMA - Certified Clinical Medical Assistant
- BSL certification
Timeline
CCMA ( Medical Assistant)
Grace Pediatrics
03.2023 - Current
Daycare Director
CHEATHAM COUNTY BOARD OF EDUCATION
05.2006 - 10.2016
Completed coursework towards High School Diploma -
HENDERSON COUNTY HIGH SCHOOL
VOLUNTEER STATE COMMUNITY COLLEGE
Medical Assistant Certificate - Medical Assisting
Penn Foster College
Completed coursework towards Surgery Tech -
NASHVILLE STATE TECH
Health Administration
HENDERSON COMMUNITY COLLEGE
High School Diploma -
AMERICAN SCHOOL