Crystal Burks
Customer Support
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Foundever
03.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Inbound Call Center Agent
Iqor
04.2022 - 10.2022
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
Dispatcher
New South Parking
08.2016 - 04.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Dispatcher
Houston Greater Transportation
09.2008 - 04.2016
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05.2007
Skills
- Customer Service
- Complaint resolution
- Quality Assurance
- Payment Processing
- Customer communications
- System Documentation
Timeline
Customer Service Representative
Foundever
03.2023 - 10.2023
Inbound Call Center Agent
Iqor
04.2022 - 10.2022
Dispatcher
New South Parking
08.2016 - 04.2022
Dispatcher
Houston Greater Transportation
09.2008 - 04.2016
High School Diploma -
North Shore Senior High School
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