Case Manager
Crystal Calderon
Catholic Charities
San Francisco,CA
1
Certification
10
years of professional experience
Dedicated Case Manager experienced in managing complex cases and guiding clients through challenging processes. Achieved efficient issue resolution and coordinated resources to support team goals. Committed to fostering community growth through strong communication and advocacy.
Work History
Lead Case Manager
1 Year 5 Months- Collaborated with community resources to enhance support services for clients facing various challenges.
- Established partnerships with local agencies to expand resources available for client assistance programs.
- Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization.
- Provided consultation/support to program case managers, needing clarification and guidance to process an application or respond to inquiries.
- Assisted program Director to train new staff for our team and at partner agencies.
- Review client files to ensure that final steps of the Real Time Processing procedure have been completed.
- Maintained caseload of clients from Partnerships and assisted with Catholic Charities' internal applicants.
- Conducted needs assessments, budget planning, landlord mediation, and provided referrals for tenant counseling and legal assistance.
- Submitted Check Requests in a timely manner to Accounting Department.
- Entered data in CARES and Dataverse appropriately and on time.
Case Manager – Rental Assistance Program
2 Years 10 Months- Managed a caseload of individuals and families seeking emergency rental assistance and housing stabilization services.
- Conducted intake interviews and comprehensive needs assessments to determine eligibility for assistance programs.
- Guided clients in completing applications and gathering required documentation to ensure compliance with program requirements.
- Coordinated with landlords, property managers, utility providers, and community agencies to prevent evictions and promote housing stability.
- Connected clients with supportive services, including food assistance, employment resources, mental health services, and financial counseling.
- Informed clients about community resources and created individualized service plans to effectively address housing barriers.
- Collaborated with multidisciplinary teams and community partners to ensure high-quality service delivery.
- Tracked program outcomes and consistently met documentation and reporting deadlines.
Lead Receptionist/Administrative Assistant
2 Years 4 Months- Executed daily screening procedures, including temperature checks and covid questionnaires, to ensure health and safety compliance.
- Educated residents and guests on facility policies and expectations, enhancing overall understanding and adherence.
- Schedule appointments for residents requiring external resources and outside-facility activities.
- Coordinate transport and support services for residents with security, drivers and patient care technicians.
- Support HR services including facilitation of new hire orientation.
- Organized and maintained employee credentials, certifications, and onboarding paperwork for new hires, streamlining the onboarding process.
- Coordinate weekly schedule for subordinate employees.
- Provided 24/7 availability for receptionist coverage to act as fill-in receptionist if coverage is not available.
- Maintained daily correspondence with direct manager and CEO with direct manager and CEO’s.
- Provide guidance, support and training for new employees.
Certified Nursing Assistant
1 Year 8 Months- Facilitate activities of daily living (including personal hygiene assist, feeding and ambulation).
- Volunteered for additional shifts and overtime during busy periods to ensure adequate staffing and floor coverage.
- Work with interdisciplinary team including physicians, nurses, and physical therapy to support patient needs, including collecting specimens, monitoring vitals and maximizing patient comfort.
- Consult with nurses to develop and carry out individualized patient care plans based on patient preference.
- Collaborated with nurses to develop and implement individualized patient care plans tailored to patient preferences.
- Maintained patient dignity and minimized discomfort through attentive care, including bedpan changes, diapering, and bathing.
- Manage and upkeep and cleanliness of patient rooms, shared-living areas, and nursing stations.
- Managed cleanliness and upkeep of patient rooms and shared areas to ensure a safe environment. the cleanliness of patient rooms, shared-living areas, and nursing stations.
Food Preparation Worker
6 Months- Prepare for busy periods by organizing ingredients and restocking supplies for expected loads.
- Stored food according to safety procedures to prevent spoilage.
- Monitored and recorded temperatures of food and storage areas to ensure compliance with regulatory guidelines.
- Protect food from spoilage by storing according to safety procedures.
- Unloaded deliveries by breaking down heavy pallet loads of cases, boxes, and bags. and break down heavy pallet loads of cases, boxes and bags from deliveries.
Skills
Cultural competency
Computer software knowledge
Case documentation
Budget management
Verbal communication
Excellent communication
Assessment techniques
Client support strategies
Time management skills
Healthcare compliance
Reliable transportation
Flexible scheduling
Positive learning process
Quick learner
Ethical practice
Certification
- Certified Nursing Assistant
- CPR certified through American Heart Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Case Manager
Catholic Charities
03.2025 - CurrentRead More
Case Manager – Rental Assistance Program
Catholic Charities
10.2023 - CurrentRead More
Lead Receptionist/Administrative Assistant
Frank Residences
09.2020 - 01.2023Read More
Certified Nursing Assistant
San Francisco Health Care and Rehab
01.2019 - 09.2020Read More
Food Preparation Worker
Thistle
03.2016 - 09.2016Read More