Crystal Caldwell
Sneedville,TN
Summary
Dynamic professional with over 10 years of experience in education and healthcare, including roles at the Department of Veterans Affairs. Proven ability in records organization and customer service, complemented by skills in venipuncture and basic life support (BLS). Committed to enhancing operational efficiency and student independence through effective management and communication.
Overview
22
22
years of professional experience
Work History
Homeschool Teacher 30 Hours Per Week
Abundant Learning Center
08.2014 - Current
- Over 10 years' experience managing record-keeping and documentation requirements.
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements.
- Emphasized practical life skills, preparing students for future independence and decision-making abilities.
Medical Assistant
Hometown Medical Clinic
Sneedville, TN
10.2024 - 04.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Military Police Officer Team Lead 12 Hours Per Mo.
198th Military Police Co.
11.2009 - 01.2011
- Ensured soldiers were proficiently trained and were accountable for all issued military gear.
- Established clear lines of communication between team members and command staff to ensure accurate dissemination of vital information.
- Conducted thorough after-action reviews following exercises or incidents, identifying areas for improvement and implementing corrective actions.
Eligibility Specialist 40 Hours Per Week
Department of Veterans Affairs
06.2009 - 10.2009
- Evaluated financial documents to accurately assess income levels, assets and expenses impacting veterans eligibility status.
- Maintained detailed records of veteran interactions, ensuring accuracy and confidentiality of sensitive information.
- Provided exceptional customer service through prompt response times, and clear communication. Managed approximately 30 incoming calls, emails and faxes per day.
Medical Support Assistant 40 Hours Per Week
Department of Veterans Affairs
03.2009 - 06.2009
- Scheduled, canceled, re-scheduled patient's appointments, consults and entered no-show information.
- Answered phone calls, called patients, checked in/out roughly 25 patients daily.
- Verified and updated demographics and insurance information. Ensured encounter forms and daily reports were completed.
Military Police Officer 20 Hours Per Week
113th Military Police Co.
06.2007 - 10.2007
- Assigned to Wounded Warrior Program in Fort Gordon, GA for physical rehabilitation.
- Worked as Administrative Assistant updating and maintaining soldiers records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Emergency Room Technician 50+ Hours Per Week
Forrest General Hospital
01.2007 - 05.2007
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected patient vitals, blood draws, specimen collection and assisted physicians during procedures.
Administrative Assistant 60 Hours Per Week
Camp Shelby Joint Forces Training Center
01.2006 - 12.2006
- Assisted soldiers with required paperwork for mobilization (SGLI, SGLV, DD93, SF8286).
- Prepared DD214's and award documentation for soldiers returning from mobilization.
- Fingerprinted soldiers for background checks, maintained security records.
Security Guard 40 Hours Per Week
Camp Shelby Joint Forces Training Center
11.2005 - 01.2006
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors, issued base passes.
- Enhanced overall security by conducting thorough vehicle and personnel searches.
- Conducted detailed incident reports after each shift, reporting potential risks.
Recruiter Assistant 40 Hours Per Week
155th Engineer Battalion
06.2005 - 09.2005
- Maintained and organized electronic files for applicants created throughout recruiting events.
- Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.
- Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
Administrative Assistant 40 Hours Per Week
Adjutant Generals Office
02.2005 - 06.2005
- Prepared DD214's and awards documentation for soldiers discharging.
- Improved document organization with thorough file maintenance, scanning soldiers records into database.
- Sorted, opened, and routed mail and deliveries.
Military Police Officer 60 Hours Per Week
323rd Military Police Co.
01.2003 - 01.2004
- Deployed to Iraq in support of Operation Iraqi Freedom.
- Manned base entry points to provide 24/7 force protection, reviewed identifications, searched vehicles, searched individual personnel.
- Responded as part of Quick Reaction Force Team (QRF), participated in continuous firearms proficiency, defensive driving and self-defense techniques.
Education
Certificate of Completion - Advanced Phlebotomy
Ohio School of Phlebotomy
Columbus, OH04.2015
Associate of Science - Business Office Technology/Legal Assisting
Antonelli College
Hattiesburg, MS08.2013
Skills
- Certified in basic life support (BLS)
- Venipuncture
- Administering shots
- Laboratory sample collection
- Medical equipment setup
- Preparing specimens and samples
- Multi-line telephone system operation
- Detail Oriented
- Documentation And Reporting
- Customer Service
- Records Organization
- Time Management
Timeline
Medical Assistant
Hometown Medical Clinic
10.2024 - 04.2025
Homeschool Teacher 30 Hours Per Week
Abundant Learning Center
08.2014 - Current
Military Police Officer Team Lead 12 Hours Per Mo.
198th Military Police Co.
11.2009 - 01.2011
Eligibility Specialist 40 Hours Per Week
Department of Veterans Affairs
06.2009 - 10.2009
Medical Support Assistant 40 Hours Per Week
Department of Veterans Affairs
03.2009 - 06.2009
Military Police Officer 20 Hours Per Week
113th Military Police Co.
06.2007 - 10.2007
Emergency Room Technician 50+ Hours Per Week
Forrest General Hospital
01.2007 - 05.2007
Administrative Assistant 60 Hours Per Week
Camp Shelby Joint Forces Training Center
01.2006 - 12.2006
Security Guard 40 Hours Per Week
Camp Shelby Joint Forces Training Center
11.2005 - 01.2006
Recruiter Assistant 40 Hours Per Week
155th Engineer Battalion
06.2005 - 09.2005
Administrative Assistant 40 Hours Per Week
Adjutant Generals Office
02.2005 - 06.2005
Military Police Officer 60 Hours Per Week
323rd Military Police Co.
01.2003 - 01.2004
Certificate of Completion - Advanced Phlebotomy
Ohio School of Phlebotomy
Associate of Science - Business Office Technology/Legal Assisting
Antonelli College
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