Crystal Caniglia
West Warwick,RI
Summary
Dynamic and detail-oriented administrative professional with over 6 years of experience in front-desk operations, office coordination, and customer service. Expertise in managing multi-line phone systems, scheduling appointments, and handling confidential information while ensuring a seamless office workflow in high-pressure environments. Skilled in prioritizing tasks with discretion and professionalism, consistently fostering positive relationships through strong interpersonal skills. Recognized for creating lasting first impressions and delivering exceptional support to teams, clients, and vendors.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Bally’s Twin River Casino
12.2024 - Current
- Provide frontline guest support while ensuring a safe and welcoming environment.
- Respond quickly to guest issues, medical calls, and emergencies.
- Escort and assist guests with inquiries, directions, or incident support.
- Monitor gaming and bar areas for customer welfare and compliance.
- Write detailed reports and collaborate with management and law enforcement when needed.
Event Security / Guest Services
TeamOps
06.2024 - Current
- Greet and screen guests entering Gillette Stadium and special events.
- Deliver ADA accommodations and resolve guest concerns tactfully.
- Escalate issues appropriately and maintain crowd safety.
- Provide consistent, friendly, and helpful interactions in high-traffic scenarios.
Lead Unit Manager / Unit Manager
Donald W. Wyatt Detention Facility
01.2016 - 01.2023
- Managed large teams and provided training on interpersonal communication and safety.
- Served as a primary point of contact for detainees with personal or procedural concerns.
- Assisted with reintegration planning and coordinated with internal departments to resolve issues. Coordinated with multidisciplinary teams to enhance detainee support services, resulting in improved satisfaction and smoother reintegration processes.
- Supervise counselors assigned to the unit.
- Assign duties, create schedules, and ensure proper staffing levels.
- Train new employees and provide ongoing coaching and evaluation.
- Conduct performance reviews and recommend disciplinary actions when necessary.
- Oversee classification, housing assignments, and transfers.
- Monitor inmate behavior and adjust management plans as needed.
- Coordinate with case managers, counselors, and other staff to implement individualized inmate plans.
- Address inmate grievances and facilitate conflict resolution.
- Implement and oversee educational, vocational, rehabilitation, and work programs within the unit.
- Ensure inmates have access to required services (mental health, medical, religious, etc.).
- Track inmate participation and progress in assigned programs.
- Maintain accurate records and documentation of incidents, disciplinary actions, and inmate progress.
- Prepare reports for facility leadership or external oversight agencies.
- Participate in audits, inspections, and compliance reviews.
Correctional Officer
Donald W. Wyatt Detention Facility
04.2011 - 02.2016
- Maintained safety and order while acting as a responsive contact for detainee needs.
- Responded to medical and behavioral issues with calm, professional care.
- Collaborated with teams to ensure smooth daily operations and clear communication.
- Handled sensitive documentation and conducted interviews with professionalism and discretion.
- Implemented a comprehensive documentation system, enhancing the accuracy and accessibility of sensitive records while safeguarding confidentiality.
Education
Associate of Science - Criminal Justice
CCRI
Warwick, RICertificate - Esthetics
Paul Mitchell
Cranston, RI01.2023
Cosmetology Program - undefined
Costins
Warwick, RI01.2005
GED - undefined
Tollgate High School
Warwick, RI01.2000
Skills
- Emergency Response
- Crisis Management
- Conflict Resolution
- De-escalation
- Surveillance
- Risk Assessment
- ID Verification
- Casino Security
- Incident Reporting
- Microsoft Office
- Team Management
- Guest Services
- CERT
- Honor Guard
- Strong attention to detail
- Team Leadership
- Ability to work in a fast pace high volume environment
- Willingness to adapt to and promote change
- Customer service
- Time Management
- Administrative Support
- Strong verbal communication
- Ability to navigate through difficult situations
- Detail oriented
- Strong sense of urgency
- Positive and focused mindset
Certification
- First Aid & CPR Certification
- Various
- Present
Timeline
Armed Security Officer
Bally’s Twin River Casino
12.2024 - Current
Event Security / Guest Services
TeamOps
06.2024 - Current
Lead Unit Manager / Unit Manager
Donald W. Wyatt Detention Facility
01.2016 - 01.2023
Correctional Officer
Donald W. Wyatt Detention Facility
04.2011 - 02.2016
Certificate - Esthetics
Paul Mitchell
Cosmetology Program - undefined
Costins
GED - undefined
Tollgate High School
Associate of Science - Criminal Justice
CCRI
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