Crystal Cantrell
Eastvale,CA
Summary
Dynamic and highly organized hospitality and operations professional with extensive experience in team leadership, workflow optimization, and high-volume customer service. Skilled in staff scheduling, labor management, inventory control, cash handling, and compliance with food safety and sanitization standards. Known for delivering exceptional guest experiences through attentive service, strong communication, and a hands-on leadership style. Skilled at training and mentoring staff, maintaining accurate operational logs, and supporting smooth daily operations in fast‑paced environments. Proficient in MS Word, Excel, Outlook, and POS systems, with a proven ability to enhance efficiency, uphold service excellence, and build positive relationships with guests, residents, and team members.
Overview
10
10
years of professional experience
Work History
Supervisor/Restaurant Server
Black Bear Diner
Chino, California
2023.08 - Current
- Developed and implemented workflow improvements to increase team efficiency.
- Coordinated staff schedules, managed labor and breaks, and ensured peak-hour coverage.
- Completed digital temperature logs, food prep logs, and inventory records.
- Managed Sysco orders, intake, and full inventory counts.
- Assigned cash drawers; counted the safe for open, mid, and close; completed deposits and Excel safe sheets.
- Led orientations and training for new staff.
- Maintained Ecolab labeling standards; food certified with strong sanitization knowledge.
- Proficient in MS Word, Excel, and Outlook.
- Welcomed and greeted guests, ensuring comfort and personalized service.
- Performed Two-Bite table touches and informed guests of specials and featured items.
- Answered questions about menu items and restaurant services.
- Took and entered food and beverage orders in the POS system; delivered items promptly.
- Ran food from the window and assisted with team orders as needed.
- Completed side work at the start and end of shifts; maintained clean service areas.
- Monitored guest dining experiences, ensured satisfaction, responded to requests, and pre-bussed frequently.
- Presented checks, processed payments, cleaned and reset tables, and maintained surrounding areas.
- Supported fellow servers and contributed to smooth shift operations.
- Thanked guests and encouraged return visits.
- Trained and mentored staff on menu knowledge and customer service techniques.
Shift Manager
Wendy's, Saren Restaurants
Newport Beach, California
2019.01 - 2023.03
- Train and reinforce food safety procedures and maintain a safe working environment
- Manage food and labor costs
- Follow company policies and operating systems
- Anticipate issues and take corrective actions during shift
- Reports to the Assistant and General Managers
- Resolving customer issues and complaints.
- Problem solving in a high paced environment
- Providing excellent customer service and role modeling it to the rest of the team
- Learning and practicing the fundamentals of management, such as opening and closing, counting cash drawers, and acting as Manager on Duty as needed
- Training and coaching the shift workers and monitoring their performance
- Maintaining a fully-stocked inventory and ordering food supplies, as needed
- Managing dining reservations and ensuring customer satisfaction
Gate Attendant
Newport Dunes Waterfront Resort & Marina
Newport Beach, California
2016.07 - 2017.08
- Responsible for the needs of arriving and departing residents, vendors, contractors, and guests.
- Greets and assists the residents and their guests as they arrive and depart.
- Answers inquiries pertaining to community services; shopping, dining, entertainment, and travel directions.
- Maintains equipment in working condition and reports any maintenance issue for repair. Resolves and follows-up on all complaints/issues.
- Follows safety procedures and maintains a safe work environment. Performs other tasks as assigned.
- Working in a fast-paced environment while working efficiently.
- Extensive Cash Handling.
- Responsible for completing an audit and depositing the money at the end of each shift.
Customer Service Representative
Conroy's Flowers
Newport Beach, California
2015.11 - 2016.07
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that I can answer any questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Grow or order flowers from wholesalers, to ensure an adequate supply to meet customer needs.
- Determine the type of arrangement desired, the occasion, and the date, time, and location for each arrangement needed.
- Recommend flowers and greenery for each arrangement.
- Consider the customer’s budget when making recommendations.
- Design floral displays for a particular sentiment or style.
- Answer telephones, take orders, wrap arrangements.
Education
Associate of Applied Science - Business Administration And Management
Chaffey College
Rancho Cucamonga, CA2025-01
Skills
- Workflow optimization & team efficiency
- Staff scheduling, labor management, and break compliance
- Inventory control, Sysco ordering, and log documentation
- Cash handling, safe counts, deposits, and Excel tracking
- New hire orientations and staff training
- Food safety, Ecolab standards, and sanitization knowledge
- Guest service, communication, and conflict resolution
- POS operation, order accuracy, and fast-paced service support
- Problem‑solving and multitasking in high‑volume environments
- Proficient in MS Word, Excel, and Outlook
Timeline
Supervisor/Restaurant Server
Black Bear Diner
2023.08 - Current
Shift Manager
Wendy's, Saren Restaurants
2019.01 - 2023.03
Gate Attendant
Newport Dunes Waterfront Resort & Marina
2016.07 - 2017.08
Customer Service Representative
Conroy's Flowers
2015.11 - 2016.07
Associate of Applied Science - Business Administration And Management
Chaffey College