Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Makela Pate

Lakehills,TX

Summary

Ejective

I am seeking a position where i can grow and improve skills. Currently in school for my certificate in medical assistant, three months in the program. Proven leader with extensive experience in staff management and many years in customer service.

Overview

9
years of professional experience

Work History

Estancia Del Norte

Supervisor/Restaurant Server
03.2023 - Current

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Chick-Fil-A

Team Lead
12.2021 - 03.2024

Job overview

  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.

La Cabana Mexican Food Restaurant

Waitress/Restaurant Cashier
02.2015 - 03.2021

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Concorde Career College
San Antonio, TX

ACCREDITED Diploma Medical Assistant from Medical Assisting
12.2024

University Overview

Bandera High School
Bandera, TX

High School Diploma
04.2015

University Overview

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Processes and procedures
  • Inventory Oversight
  • Customer Service
  • Customer Assistance
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Customer Relations
  • Written and verbal communication
  • Issue Resolution
  • POS system operations
  • Staff Training
  • Order Packaging
  • Sales expertise
  • Liquor regulations and compliance

Timeline

Supervisor/Restaurant Server
Estancia Del Norte
03.2023 - Current
Team Lead
Chick-Fil-A
12.2021 - 03.2024
Waitress/Restaurant Cashier
La Cabana Mexican Food Restaurant
02.2015 - 03.2021
Concorde Career College
ACCREDITED Diploma Medical Assistant from Medical Assisting
Bandera High School
High School Diploma

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Makela Pate