Crystal Cantu
Fort Worth ,TX
Summary
Dynamic leader with expertise in customer service and cash handling, honed at Jack in the Box. Proven ability to enhance team performance through effective training and motivation. Skilled in problem-solving and relationship building, consistently achieving quality improvements and exceeding customer expectations. Adept at multitasking and decision-making in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Team Leader
Jack in the Box
Saginaw, TX
04.2025 - 12.2025
- Assisted customers with orders, ensuring accurate and efficient service.
- Operated cash register, handling transactions and maintaining cash drawer integrity.
- Collaborated with team members to streamline workflow during peak hours.
- Processed customer payments, providing change and receipts as needed.
- Maintained cleanliness and organization of front counter area for optimal customer experience.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Engaged with customers to address inquiries and resolve issues promptly.
- Trained new staff on point-of-sale systems and company procedures effectively.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Cashier Assistant
Whataburger
Fort Worth, TX
01.2022 - 06.2024
- Assisted customers with orders, ensuring accurate and efficient service.
- Operated cash register, handling transactions and maintaining cash drawer integrity.
- Collaborated with team members to streamline workflow during peak hours.
- Processed customer payments, providing change and receipts as needed.
- Maintained cleanliness and organization of front counter area for optimal customer experience.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Engaged with customers to address inquiries and resolve issues promptly.
- Trained new staff on point-of-sale systems and company procedures effectively.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Education
High School Diploma -
Diamond Hill
Fort Worth, TX06.2023
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Staff training
Documentation and reporting
Complex Problem-solving
Goal setting
Quality improvement
Relationship building
Team building
Cash handling
Flexible schedule
Leadership
Multitasking
Customer service
Active listening
Decision-making
Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Jack in the Box
04.2025 - 12.2025
Cashier Assistant
Whataburger
01.2022 - 06.2024
High School Diploma -
Diamond Hill