Crystal Canty
New Smyrna Beach,FL
Summary
Dynamic bar manager with a proven track record at T's Lounge, excelling in customer service and staff training. Developed innovative drink menus that boosted customer satisfaction and loyalty. Skilled in inventory management and conflict resolution, fostering a positive environment while ensuring compliance with health and safety regulations.
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
16
16
years of professional experience
Work History
Bar Manager
T's Lounge
01.2010 - 01.2020
- Assisted in managing bar operations, ensuring compliance with health and safety regulations.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Learned cocktail preparation techniques to assist bartenders during peak hours.
- Maintained cleanliness of bar area, adhering to sanitation guidelines and standards.
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on cocktail preparation and customer service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Developed innovative drink menus, enhancing customer satisfaction and increasing repeat business.
- Managed inventory levels, ordered supplies, and minimized waste through effective stock control.
- Conducted regular quality checks on beverage preparation to maintain high standards of excellence.
- Implemented training programs to improve staff performance and service consistency.
- Facilitated conflict resolution among staff and patrons, promoting a positive bar environment.
Head Bartender
Razzles Night Club
01.2008 - 01.2014
- Developed innovative drink menus, enhancing customer experience and boosting sales.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Established strong relationships with suppliers to ensure quality beverage procurement.
- Implemented training programs for staff, improving service consistency and efficiency.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Fletcher's Cigar and Whiskey Bar
01.2010 - 01.2012
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring optimal stock levels and timely reordering of supplies.
- Trained new staff on mixology techniques and bar operations to maintain service quality.
- Developed seasonal drink menus, contributing to increased customer interest and sales.
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Built rapport with regular patrons, fostering loyalty and repeat business through personalized service.
- Resolved customer complaints promptly, maintaining high standards of service excellence.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
El Azteca Mexican Food
01.2004 - 01.2008
- Monitored compliance with health and safety regulations within the bar environment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
CNA - CNA
Daytona State College
Daytona Beach, FL03-2024
Skills
- Supply ordering
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Training and mentoring
- Bar management
- Staff scheduling
- Inventory management
- Conflict resolution
- Outgoing personality
Timeline
Bar Manager
T's Lounge
01.2010 - 01.2020
Bartender
Fletcher's Cigar and Whiskey Bar
01.2010 - 01.2012
Head Bartender
Razzles Night Club
01.2008 - 01.2014
Bartender
El Azteca Mexican Food
01.2004 - 01.2008
CNA - CNA
Daytona State College