Crystal Carroll
Vacaville,CA
Summary
Resourceful Membership Services Representative known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and database management, with a focus on providing exceptional member support. Excel at communication, problem-solving, and adaptability, ensuring smooth membership processes and positive experiences. Also have experience working in fast paced environment in the fast food industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Services Representative
Planet Fitness Gym
Vacaville, CA
10.2020 - Current
- Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
- Maintained accurate records of member accounts, including payments and renewals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided training sessions for new employees on best practices when handling customer inquiries.
Service Crew Member
McDonald's Fast Food Restaurant
Vacaville, CA
05.2019 - 10.2020
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Processed customer payments using cash, credit and debit cards and returned proper bills and coin.
- Assisted management with store opening and closing procedures.
- Handled food safely to protect customers from cross-contamination or illness risks.
- Trained new staff members in various crew functions as requested by management and earned history of outstanding training performance.
Education
Some College (No Degree) - Early Childhood Care And Education
Solano Community College
Fairfield, CASome College (No Degree) - Electrocardiograph
Contra Costa Medical Career College
Antioch, CASome College (No Degree) - Liberal Studies
Solano Community College
Fairfield, CASkills
- Multitasking Abilities
- Customer data confidentiality
- Staff education and training
- POS systems expert
- Billing procedures
- Active listening
- Adaptability
- Detail and clean the equipment
Certification
- CPR Certified (2024)
- Received a certificate for completing allotted hours for medical terminology.
Professional References
Frederick Johnson
General Manager
Planet Fitness
154 Browns Valley Pkwy
Vacaville, CA 95688
(707)-628-9310
Frederickj0321@gmail.com
Shariah Mitchell
Shift Manager
McDonald's
3101 Alamo Dr
Vacaville, CA 95687
(707)-470-9622
Shariahmitchell01@gmail.com
References
Audrey Cordero
Former Member Service Representative
Planet Fitness
154 Browns Valley Pkwy
Vacaville, CA 95688
(707)-249-6954
corderoaudrey56@gmail.com
Audrey Coffee
Member Service Representative
Planet Fitness
154 Browns Valley Pkwy
Vacaville, CA 95688
(707)-419-9046
audreycoffee@icloud.com
Timeline
Membership Services Representative
Planet Fitness Gym
10.2020 - Current
Service Crew Member
McDonald's Fast Food Restaurant
05.2019 - 10.2020
Some College (No Degree) - Early Childhood Care And Education
Solano Community College
Some College (No Degree) - Electrocardiograph
Contra Costa Medical Career College
Some College (No Degree) - Liberal Studies
Solano Community College
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