- Avid Reader
- Cooking
- Gardening
- Crafting and DIY Projects
- Youth Development Programs
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Horseback Riding
- Knitting and Crocheting
- Gym Workouts
- Baking
Crystal Cartisano
MODESTO,CA
Summary
Dynamic operations leader with a proven track record at Access Mortgage Group LLC, enhancing operational efficiency and driving revenue growth. Skilled in strategic planning and relationship building, I developed training programs that improved compliance knowledge and streamlined workflows, resulting in significant process improvements and sustainable business growth.
Overview
15
15
years of professional experience
Work History
Director of Operations & Growth Development
Access Mortgage Group LLC
09.2023 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Developed training programs for staff, increasing knowledge of compliance standards and best practices.
- Managed vendor relationships, ensuring service quality and compliance with contractual obligations.
- Coordinated project timelines, prioritizing tasks to meet organizational objectives effectively.
- Oversaw day-to-day production activities in accordance with business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Office Manager
Dr. Wayne Yee DDS and Associates
01.2011 - 06.2024
- Managed daily office operations, ensuring efficient workflow and adherence to protocols for 24 employees and doctors.
- Coordinated appointment scheduling and patient communications using dental practice management software.
- Developed office policies and procedures, improving compliance with health regulations.
- Oversaw billing processes, ensuring timely collections and accurate financial reporting.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Some College (No Degree) - Sociology And Business
Modesto Junior College
Modesto, CARDA - Dental Assisting
Galen College of Dental And Medical Assisting
Modesto, CA05-1989
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Leadership training
- Performance analysis
- Operations management
- Decision-making
- Data analysis
- Relationship building
- Data management
Interests
Timeline
Director of Operations & Growth Development
Access Mortgage Group LLC
09.2023 - Current
Office Manager
Dr. Wayne Yee DDS and Associates
01.2011 - 06.2024
Some College (No Degree) - Sociology And Business
Modesto Junior College
RDA - Dental Assisting
Galen College of Dental And Medical Assisting