Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Casarrubias

Retail
Chicago,IL

Summary

Proven track record in enhancing customer satisfaction and order processes as an Online Personal Shopper at Walmart. Leveraged styling techniques and empathy to exceed service expectations, achieving high accuracy in product selection and delivery. Skilled in customer service and online order processing, consistently meeting quality goals. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.

Overview

13
13
years of professional experience

Work History

Online Personal Shopper

Walmart
03.2015 - Current
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Flower Arranger

Jazmin Flowers & Balloons
06.2011 - 07.2011
  • Maintained fresh inventory by regularly inspecting and rotating stock, ensuring high-quality products for customers.
  • Streamlined order processing by implementing an efficient system for tracking orders, resulting in improved accuracy and timely deliveries.
  • Prepared potted plants and bouquets based on customer requirements.

Education

Certificate - Cosmetology Education

Cannella School of Hair Design - Chicago
Chicago, IL
05.2001 -

High School Diploma -

Benito Juarez Community Academy
2150 S Laflin St
05.2001 -

Skills

    Styling Techniques

    Patience and Empathy

    Sales experience

    Customer service

    Product picking

    Attention to Detail

    Verifying Order Accuracy

    Heavy Lifting

    Online Order Processing

Languages

Spanish
Native or Bilingual

Timeline

Online Personal Shopper

Walmart
03.2015 - Current

Flower Arranger

Jazmin Flowers & Balloons
06.2011 - 07.2011

Certificate - Cosmetology Education

Cannella School of Hair Design - Chicago
05.2001 -

High School Diploma -

Benito Juarez Community Academy
05.2001 -
Crystal CasarrubiasRetail