Crystal Caswell
Pizza Hut
Lauderhill,FL
1
Certification
18
years of professional experience
Dynamic General Manager with a proven track record at Pizza Hut, excelling in operations management and team leadership. Achieved significant business growth through innovative strategies and effective training programs. Skilled in P&L management and problem resolution, fostering high employee satisfaction and customer loyalty while streamlining processes for enhanced efficiency.
Work History
General Manager
5 Months- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
2 Years 9 Months- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
General Manager
5 Years 6 Months- Directed daily restaurant operations to maintain service speed, product quality, and guest satisfaction.
- Managed hiring, training, and coaching for crew members and shift leaders.
- Oversaw labor scheduling to balance coverage, productivity, and operational needs.
- Monitored cash handling, banking procedures, and daily financial reconciliation.
- Enforced food safety, sanitation, and workplace compliance standards.
- Controlled inventory ordering and stock levels to reduce waste and shortages.
- Resolved guest concerns promptly to protect service quality and brand reputation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
3 Years 6 Months- Directed daily drive-in operations to maintain service speed, food quality, and guest satisfaction.
- Managed staffing schedules, hiring support, and training programs to strengthen team performance.
- Monitored inventory levels and ordered supplies to prevent shortages and control waste.
- Enforced food safety, sanitation, and cash-handling procedures to support compliance.
- Resolved guest concerns promptly to protect service standards and repeat business.
- Analyzed sales, labor, and operational reports to guide performance improvements.
- Coached crew members on product preparation, service consistency, and operational expectations.
- Coordinated shift execution and workflow adjustments to support efficient restaurant operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Home Health Aide
8 Years 1 Month- Assisted clients with personal care, hygiene, and mobility support in home-based settings.
- Monitored vital signs and reported condition changes to supervising nurses promptly.
- Prepared meals, assisted with feeding, and supported prescribed dietary routines.
- Maintained clean, safe living spaces through light housekeeping and sanitation tasks.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
Education
Bachelor of Arts - Business
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Staff training
Inventory control
P&L management
Schedule management
Labor cost controls
Performance improvement
Certification
Safe Serv food safety
Timeline
General Manager
Pizza Hut
01.2026 - 06.2026Read More
General Manager
Cookout
09.2023 - 06.2026Read More
General Manager
Wingstop
05.2020 - 11.2025Read More
General Manager
Sonic
11.2016 - 05.2020Read More
Home Health Aide
Freedom Healthcare
09.2008 - 10.2016Read More
Camden County College
Bachelor of Arts from Business
Read More
Camden Highschool
High School Diploma
Read More