Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Cayia

Northfield,VT

Summary

Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pharmacy technician position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Support Manager, Stocker, Floor Crew

Walmart
12.2010 - 07.2014
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Conducted regular performance reviews with senior management, providing constructive feedback and guidance for professional development.
  • Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.

Custodian

Norwich University
07.2014 - 04.2021
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in residential buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.

Correctional Officer

State of Vermont
03.2018 - 06.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.

Education

N/A - Liberal Arts

Community College of Vermont
Montpelier, VT

N/A - Liberal Arts

Woodbury College
Montpelier , VT

N/A - Liberal Arts And Sciences

San Diego City College
San Diego, CA

High School Diploma - General Education

Spaulding High School
Barre, VT
06.1990

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and Dependable
  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Time Management
  • Team Collaboration
  • Customer service-focused

Timeline

Correctional Officer

State of Vermont
03.2018 - 06.2019

Custodian

Norwich University
07.2014 - 04.2021

Support Manager, Stocker, Floor Crew

Walmart
12.2010 - 07.2014

N/A - Liberal Arts

Community College of Vermont

N/A - Liberal Arts

Woodbury College

N/A - Liberal Arts And Sciences

San Diego City College

High School Diploma - General Education

Spaulding High School

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Crystal Cayia