Crystal Chandler
McDonough,GA
Summary
Motivated professional offering proficiency in data entry and sales combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
8
8
years of professional experience
Work History
Manager/Senior Sales Consultant
Prime Communications
11.2019 - Current
- Exceeded customer requirements with accurate and deliverable solutions.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Instructed sales staff on product protocols, proper utilization and effective guidance methods to support clinical application of devices.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Evaluated clients' needs and created plan of action to provide solutions.
Sales Consultant
DMX LLC
11.2018 - 05.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Teller
Wells Fargo Bank
05.2017 - 11.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
Bartender
Joe’s Crab Shack
08.2015 - 10.2018
- Also experienced in expo(food runner), food prep and certificated trainer
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Providence Christian School
Savannah, GA05.2015
Skills
- Microsoft Excel
- Spreadsheet Management
- Product Management and Branding
- Rapid 10-Key Data Entry
- Cash Handling Expertise
- Customer Experience
- Sales and Marketing
- Team Leadership
- Verbal and Written Communication
- Complex Problem-Solving
- Customer Retention Abilities
- Product and Service Knowledge
Timeline
Manager/Senior Sales Consultant
Prime Communications
11.2019 - Current
Sales Consultant
DMX LLC
11.2018 - 05.2019
Teller
Wells Fargo Bank
05.2017 - 11.2018
Bartender
Joe’s Crab Shack
08.2015 - 10.2018
High School Diploma -
Providence Christian School
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