Crystal Charlet
Thibodaux,LA
Summary
Proven Sales Representative at Emile's Furniture & Appliances, adept in customer relationship building and interior design trends, significantly enhanced client satisfaction and sales revenue through strategic upselling and effective communication. Leveraged interpersonal skills and design knowledge to create personalized shopping experiences, fostering loyalty and expanding the customer base.
Overview
14
14
years of professional experience
Work History
Sales Representative
Emile's Furniture & Appliances
06.2003 - 08.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Fostered collaborative environment, sharing best practices among sales team.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cosmetologist
Bons Amis Hair Salon
03.2002 - 06.2003
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Sales Representative
Emile's Furniture & Appliances
10.1998 - 03.2001
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
No Degree - General Studies
Nicholls State University
Thibodaux, LANo Degree - Interior Design
Delgado Community College
New Orleans, LANo Degree - Cosmetology
South Louisiana Beauty College
Houma, LA02.2002
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Custom Furniture Design
- Interior design
- Design Trend Awareness
- Accessories knowledge
- Budgeting understanding
- Space Planning
- Color coordination
- Color Palettes
Timeline
Sales Representative
Emile's Furniture & Appliances
06.2003 - 08.2012
Cosmetologist
Bons Amis Hair Salon
03.2002 - 06.2003
Sales Representative
Emile's Furniture & Appliances
10.1998 - 03.2001
No Degree - General Studies
Nicholls State University
No Degree - Interior Design
Delgado Community College
No Degree - Cosmetology
South Louisiana Beauty College
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