Crystal Cifaldi
Charlotte,MI
Summary
Reliable operations leader with experience in office management, title processing, and customer service. Strengths include process compliance, cash reconciliation, and cross-functional support, with a track record of maintaining smooth, accurate daily operations.
Overview
19
19
years of professional experience
Work History
Operations Manager
Copart
Lansing, MI
09.2025 - Current
- Ensure daily operations meet or exceed company standards and customer expectations.
- Managed daily operations, ensuring adherence to process compliance and service standards.
- Led hiring, training, and support of staff to achieve performance and service goals.
- Resolved staff and customer issues promptly to maintain satisfaction.
- Oversaw cash handling processes, ensuring accuracy and compliance during daily bank deposits.
- Maintained inventory and ordered supplies.
- Excel in working effectively in both office and outdoor environments across diverse weather conditions.
Office Manager
Copart
Lansing, Michigan
10.2013 - 09.2025
- Managed daily office operations to ensure efficient workflow and organization.
- Directed team in administrative duties and established clear goals for accountability.
- Hired, trained, and developed office employees to enhance team performance.
- Handle employee/customer service issues.
- Completed tasks for all office positions, including dispatcher, title clerk, and customer service representative.
- Processed cash transactions accurately to include bank deposits.
Title Clerk
Copart
Lansing, Michigan
05.2008 - 10.2013
- Processed vehicle titles to ensure compliance with state guidelines.
- Communicated with customers via email or phone to resolve title issues promptly.
- Built relationships and developed professional rapport with Secretary of State and sellers to facilitate smoother title transactions.
Customer Service Representative
Copart
Lansing, Michigan
11.2007 - 05.2008
- Answered multi-line telephone, ensuring professional communication and customer satisfaction.
- Receive and process payments.
- Completed sale documents accurately, facilitating smooth transaction processes.
- Process incoming and outgoing mail.
- Organized and maintained files systematically, improving accessibility and efficiency.
Education
Bachelor of Science - Animal Science
Michigan State University
East Lansing, MI05-2001
High School Diploma -
Eaton Rapids High School
Eaton Rapids, MI06-1996
Skills
- Operations management
- Compliance management
- Cash management
- Issue resolution
- Detail orientation
- Customer service
Accomplishments
- Copart Regional RACE Award winner 2008
- Copart Service Star Award winner 2013
Timeline
Operations Manager
Copart
09.2025 - Current
Office Manager
Copart
10.2013 - 09.2025
Title Clerk
Copart
05.2008 - 10.2013
Customer Service Representative
Copart
11.2007 - 05.2008
Bachelor of Science - Animal Science
Michigan State University
High School Diploma -
Eaton Rapids High School