Crystal Clayton
Jacksonville,FL
Summary
Motivated and client-focused Claims Adjuster with a Florida 620 Insurance License and strong background in customer service, financial services, and healthcare. Proven ability to handle claims with accuracy and empathy, communicate effectively with policyholders, and resolve concerns efficiently. Seeking independent contractor or staff adjuster roles where skills in documentation, service, and compliance are key.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vystar Credit Union
09.2022 - 2024
- Handled incoming customer calls with professionalism and empathy
- Resolved account inquiries, updated customer records, and escalated urgent issues
- Delivered tailored product and service recommendations
- Trained in internal systems and policy compliance
- Maintained high customer satisfaction through personalized service
Financial Services Representative
Radius Global Solutions LLC
11.2021 - 2022
- Provided financial account resolution and customer support
- Used strong analytical skills to manage sensitive cases
- Proficient in Microsoft Office and reporting tools
- Maintained data confidentiality and regulatory compliance
Caregiver / Personal Assistant
Florida Mentor
08.2016 - 04.2019
- Delivered personal care and support to individuals with developmental needs
- Ensured accurate documentation of daily activities and care provided
- Built trust through communication, empathy, and reliability
Medical Assistant Extern
Dr. Gulani Family Care
10.2015 - 11.2015
- Performed vital signs, EKGs, and blood draws
- Assisted with patient exams and maintained EMR records
- Gained experience with clinical asepsis and HIPAA procedures
Medical Assistant Extern
Dr. Gulani Family Care
10.2015 - 11.2015
- Performed vital signs, EKGs, and blood draws
- Assisted with patient exams and maintained EMR records
- Gained experience with clinical asepsis and HIPAA procedures
Education
High School Diploma or GED - undefined
Diploma - Medical Assisting
01.2015
Skills
- Policy & coverage interpretation
- Claims documentation & reporting
- Conflict resolution & customer de-escalation
- Compliance with HIPAA, OSHA, insurance regulations
- High-volume call center experience
- Financial product support & upselling
- Service issue troubleshooting
- Client education & case follow-up
- Microsoft Office Suite (Word, Excel, Outlook)
- CRM & EMR systems
- Typing speed & computer literacy
- Data entry & file management
Certification
- Florida 620 Insurance License, 2024-01-01
- Medical Assistant Diploma, Sanford-Brown College
- CPR, First Aid, AED & BLS Certified
Key Skills
Policy & coverage interpretation, Claims documentation & reporting, Conflict resolution & customer de-escalation, Compliance with HIPAA, OSHA, insurance regulations, High-volume call center experience, Financial product support & upselling, Service issue troubleshooting, Client education & case follow-up, Microsoft Office Suite (Word, Excel, Outlook), CRM & EMR systems, Typing speed & computer literacy, Data entry & file management
Additional Training And Knowledge
- Medical terminology, pharmacology, and anatomy & physiology
- Insurance claims processing and documentation
- HIPAA & OSHA regulations
- Phlebotomy and specimen collection
- Team collaboration and time management
Timeline
Customer Service Representative - Vystar Credit Union
09.2022 - 2024
Financial Services Representative - Radius Global Solutions LLC
11.2021 - 2022
Caregiver / Personal Assistant - Florida Mentor
08.2016 - 04.2019
Medical Assistant Extern - Dr. Gulani Family Care
10.2015 - 11.2015
Medical Assistant Extern - Dr. Gulani Family Care
10.2015 - 11.2015
Penn Foster Career School - High School Diploma or GED,
Sanford-Brown College - Diploma, Medical Assisting