CRYSTAL CLIFFORD
Dunedin
Summary
Versatile professional with extensive experience in team leadership, training, and customer relationship management. Committed to fostering employee development, optimizing operational workflows, and leveraging data analysis to achieve business objectives and enhance customer experiences.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
DRIVETIME CAR SALES LLC
Clearwater
02.2022 - 12.2025
- Trained and developed all employees to understand how to build value and set customers up for success in their loans.
- Implemented training and performance improvement plans for employees.
- Facilitated employee development across multiple skill levels.
- Led team meetings to establish daily direction and foster collaboration to meet targets.
- Monitored and optimized lead distribution and workflow targets to drive team effectiveness.
- Monitored retail reporting to identify trends and analysis of areas of opportunity for team’s success.
- Executed dealership opening and closing procedures while training new keyholders on responsibilities.
- Accurately and effectively underwrote vehicle financing.
Sales Advisor
DRIVETIME CAR SALES LLC
Clearwater
10.2012 - 02.2022
- Responsible for helping the customer from start to finish in the car buying process.
- Responsible for submitting underwriting documents to finalize financing.
- Daily outbound calls to provided leads to set appointments to get customers into the dealership.
- Finalize the customer's financial loan application approval.
- Promoted customer satisfaction by building trusting relationships.
- Show the customers vehicle options that fit their needs and budget.
- Worked closely with management to organize needed documents to finalize sales underwriting.
Payroll Assistant
COAST 2 COAST PROMOTIONAL MARKETING LLC
Daytona Beach
10.2012 - 12.2016
- Processed payroll for employees accurately and timely.
- Assisted in preparing payroll reports for management review.
Office Manager
COAST 2 COAST PROMOTIONAL MARKETING LLC
Daytona Beach
09.2011 - 10.2012
- Calculated and processed weekly payroll information using ADP.
- Created spreadsheets and sales reports for offices and employee performance.
- Maintained budget for office supplies at all locations and negotiated cost savings benefits.
- Performed administrative responsibilities.
Administrative Assistant
COAST 2 COAST PROMOTIONAL MARKETING LLC
Daytona Beach
01.2011 - 09.2011
- Recruit and schedule interviews for new sales representative prospects daily.
- New hire employee and intern recordkeeping; conducted background checks and oral drug screenings.
- Daily data entry and recording of office sales production.
Education
Bachelor of Science - Business Studies, Small Business Management, Organizational Leadership
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NHSkills
- Customer relationship management
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Adaptability to change
- Effective communication
- Microsoft Office proficiency
Timeline
Assistant General Manager
DRIVETIME CAR SALES LLC
02.2022 - 12.2025
Sales Advisor
DRIVETIME CAR SALES LLC
10.2012 - 02.2022
Payroll Assistant
COAST 2 COAST PROMOTIONAL MARKETING LLC
10.2012 - 12.2016
Office Manager
COAST 2 COAST PROMOTIONAL MARKETING LLC
09.2011 - 10.2012
Administrative Assistant
COAST 2 COAST PROMOTIONAL MARKETING LLC
01.2011 - 09.2011
Bachelor of Science - Business Studies, Small Business Management, Organizational Leadership
SOUTHERN NEW HAMPSHIRE UNIVERSITY