Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Clower

Chicago,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Host

Hey Kiddo
01.2023 - 08.2023
  • Worked and Trained with one of the best hospitality groups in Denver - Id Est Hospitality Group
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Front of House Manager

American Elm
08.2020 - 06.2022
  • Managed day-to-day FOH operations to drive quality, standards, and meet guest expectations.
  • Worked extensively with Toast and Open Table.
  • Delegated roles and tasks amongst team members.
  • Utilized upselling techniques to maximize revenue.
  • Analyzed guest feedback and implemented strategies to improve guest satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained positive team environment by encouraging teamwork and respect.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Handled escalated guest concerns to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed events, created BEO's while working with both BOH and FOH in order to achieve guests needs and strive to exceed guest expectations.

Front of House Curator, Co-Creator

GYOPO
03.2018 - 08.2019
  • Created a successful dinner series, bringing the flavors of South East Asia to Chicago.
  • Promoted and fostered relationships within the industry.
  • Managed services with a range of styles, from 5 course prefix menus to counter service.
  • Set up event spaces, curated experience and coordinated with service staff.


Sales and Marketing Manager

Gymboree Play & Music Of Chicago
02.2015 - 08.2019
  • Managed sales promotions and marketing strategies on major social media platforms.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Met and exceeded sales quotas, repeatedly.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Managed and trained all staff.

Education

Bachelor of Arts - Digital Cinema

DePaul University
Chicago, IL
06.2012

Skills

  • Team Leadership
  • Effective Problem Solver
  • Organization
  • Flexible and Adaptable
  • Written Communication
  • Customer Relations
  • Proficient in Toast and Open Table

References

Alexandra Flower (303) 717-2295

Emerall Vaughn (720) 629-3012

Connie Hines (773) 213-3684

Timeline

Host

Hey Kiddo
01.2023 - 08.2023

Front of House Manager

American Elm
08.2020 - 06.2022

Front of House Curator, Co-Creator

GYOPO
03.2018 - 08.2019

Sales and Marketing Manager

Gymboree Play & Music Of Chicago
02.2015 - 08.2019

Bachelor of Arts - Digital Cinema

DePaul University

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Crystal Clower