Crystal Cole
lincoln,NE
Summary
Strategic Director with 3+ years of experience leading senior living communities through talent development, organizational leadership, employee engagement, and operational excellence. Proven track record of building high-performing teams, implementing effective systems, and driving organizational success.
Overview
8
8
years of professional experience
Work History
Assistant Executive Director
Salt Creek Senior Living
09.2024 - Current
- Developed and implemented strategic initiatives to enhance resident care and services.
- Led cross-functional teams to improve operational efficiency and service delivery standards.
- Mentored staff, fostering professional development and promoting a culture of continuous improvement.
- Streamlined communication processes between departments, improving collaboration and response times.
- Managed budgeting processes, ensuring resource allocation aligns with organizational goals and priorities.
- Facilitated training programs to enhance staff skills in senior care best practices and regulatory compliance.
- Formulated policies in accordance with regulatory requirements, ensuring compliance across all aspects of the organization''s operations.
- Oversaw facility management tasks including maintenance scheduling, safety inspections, and space allocation planning.
- Supported and assisted executive director in management of facility budgets and business practices.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Managed budgets and financial reporting to maintain fiscal responsibility and transparency.
- Developed and executed strategic plans to align with the organization''s mission and goals.
- Strengthened relationships with key stakeholders by maintaining regular communication channels and providing valuable insights on industry trends.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Collaborated with department heads to improve cross-functional communication and teamwork.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built relationships with donors, government officials and other organizations to secure support for organization.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Business Office Director
Aviva Woodlands
09.2023 - 09.2024
- Directed financial operations, ensuring compliance with regulatory standards and organizational policies.
- Streamlined billing processes, enhancing accuracy and reducing turnaround time for financial transactions.
- Oversaw budget management, aligning resources with strategic goals to optimize operational efficiency.
- Led cross-departmental initiatives, fostering collaboration to improve service delivery and client satisfaction.
- Facilitated onboarding processes, ensuring compliance with regulatory requirements and company policies.
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Managed recruitment efforts, sourcing candidates through various channels to meet staffing needs.
- Conducted performance management reviews, providing feedback and guidance to improve employee development.
- Streamlined HR processes by introducing new software solutions, improving efficiency in documentation and reporting.
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Led cross-functional teams to drive project completion and adherence to organizational goals.
- Managed daily operations of property management office, ensuring smooth workflow and effective communication.
- Developed and maintained accurate records of leases, maintenance requests, and financial transactions.
- Led onboarding process for new staff, providing training on policies and operational systems.
HR Coordinator
Tractor Supply
07.2018 - 2023
- This position is responsible for performing Human Resources related duties some responsibilities include but are not limited to: employee relations, training, recruiting, labor relations, team member time, attendance, payroll and billing related processes for Distribution Center team members.
- Managed employee records and ensured compliance with federal and state regulations.
- Facilitated conflict resolution and provided guidance on HR policies to employees and management.
- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Developed and implemented training programs to improve employee performance and engagement.
- Assisted in administering benefits programs, providing guidance to employees on options available.
- Analyzed HR metrics to identify trends, inform decision-making, and drive continuous improvement efforts.
Education
Master of Science - Human Resource Strategic Management
Bellevue University
Bellevue, NE06-2025
Bachelors of Arts Degree - Human Relations
Doane University
Lincoln, NE12-2019
Skills
- Well-versed in Nebraska employment laws
- Excellent written and oral communication skill's
- Microsoft Word, Excel, and PowerPoint
- Yardi, LifeLoop, Accushield, Kronos, ADP, Paycor, & SuccessFactors
- Budget development
- Leadership development
- Resident satisfaction
- Operational planning
Timeline
Assistant Executive Director
Salt Creek Senior Living
09.2024 - Current
Business Office Director
Aviva Woodlands
09.2023 - 09.2024
HR Coordinator
Tractor Supply
07.2018 - 2023
Master of Science - Human Resource Strategic Management
Bellevue University
Bachelors of Arts Degree - Human Relations
Doane University