Crystal Contreras
Texas Trust Credit Union
Grand Prairie,TX
1
Language
1
Certification
23
years of professional experience
Looking to secure a full time position that allows for development of skills and further career growth. I have over 15 years of experience in customer service and financial services. Coachable and dependable with a wide range of skills.
Work History
Assistant Branch Manager
1 Year 9 Months- Support daily branch operations, including staff scheduling and coordinating branch coverage.
- Assist with new-hire training, onboarding, and required employee certifications.
- Assist with monthly, quarterly, and annual branch audits to ensure accuracy and compliance.
- Monitor branch security and safety through camera observation and appropriate follow-up when needed.
- Lead and support branch initiatives focused on employee engagement, and branch performance.
- conduct monthly COIN and SODA coaching reviews with employees and management to support development and performance.
- Help coordinate team outings, employee engagement activities, and initiatives that promote teamwork and morale.
- Provide ongoing coaching, support, and guidance to employees to help achieve branch goals and deliver exceptional member service.
Sales Service Associate
3 Years 1 Month- Proactively open new checking accounts.
- Follow up with any member escalations.
- Process domestic and international wire transfers.
- Relay information to appropriate departments.
- Complete audits reports monthly, quarterly and yearly.
- Complete membership reports as needed.
- Discuss different products and services to build better financial futures.
Uber Driver
3 Years- As an Uber driver I constantly meet and greet new people everyday and all day.
- I communicate in both English and Spanish.
- I make sure I am driving people safely to their desired location, communicating with them as much as they want to make them comfortable as possible.
- I also make sure daily that my vehicle is maintained and well kept to provide a clean great experience for everyone.
RETAIL PERSONAL BANKER I
11 Years 1 Month- Build rapport with new and existing clients to uncover opportunities to offer them.
- Open and process all products offered by the bank.
- Advice clients with products that will best suit their needs.
- Cross sell banking products and services.
- Texas Notary Services
- CUSTOMER SERVICE REPRESENTATIVE
- Handle all paying and receiving transactions accurately and efficiently.
- Contribute directly to the achievement of sales by recognizing opportunities to make referrals.
- Professional and personable interaction with customers.
- Vault teller for banking center.
- Train new tellers on referrals, perform audits, approve signature cards and atm services.
TELLER SUPERVISOR
3 Years- Process customer financial transactions.
- Identify and sell products beneficial to the customers needs.
- Identify fraudulent activity to prevent potential loss.
- Maintain working in a fast-paced, high-volume, face to face customer interaction.
Secretary
1 Year 5 Months- Received client calls throughout the day.
- Developed call log to organize client messages to lawyers.
- Organized calendar for three lawyers keeping their client and court appointments on time and accurate.
- Went to court with lawyers to broaden my understanding of my position.
Education
High School
Skills
Bilingual Spanish
Customer Service
Banking
Computer Skills
Financial Services
Account Management
Time Management
Office Management
Certification
Notary services, January 2017 to January 2019
Languages
Spanish
Additional Information
- QUALIFICATIONS
- Strong communication skills
- Excellent oral and written communication skills.
- Ability to work independently without close supervision.
- Reliability and trustworthiness in handling confidential information.
- Ability to work well under pressure and work overtime, when required.
Timeline
Assistant Branch Manager
Texas Trust Credit Union
01.2025 - CurrentRead More
Sales Service Associate
Texas Trust Credit Union
09.2023 - CurrentRead More
Uber Driver
Uber
08.2020 - 08.2023Read More
RETAIL PERSONAL BANKER I
Comerica Bank
05.2008 - 06.2019Read More
TELLER SUPERVISOR
JP Morgan Chase Bank
05.2005 - 05.2008Read More
Secretary
Callahan George Mulvihill Law Firm
07.2003 - 12.2004Read More
Pasadena High School
High School
Read More