Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Cooper

Sierra Vista,AZ

Summary

Energetic results-focused employee who thrives in fast-paced, customer service setting. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in multitasking. Courteous and friendly when directing customers to tables, taking orders, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience

Work History

Food Service Worker

McDonald's
Sierra Vista, AZ
11.2020 - 03.2021
    • Maintained clean, trash-free workspaces to maximize productivity and safety.
    • Greeted customers at counter to fulfill requests and answer questions.
    • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
    • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
    • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
    • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
    • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
    • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Hostess

Texas Roadhouse Restaurant
Sierra Vista, AZ
10.2020 - 03.2021
    • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
    • Answered customer questions about hours, seating and menu information.
    • Assigned patrons to tables suitable for needs and restaurant section rotation.
    • Supported servers, food runners and bussers with keeping dining area ready for every guest.
    • Cultivated positive guest relations by managing information and orchestrating speedy seating.
    • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
    • Used cash registers and credit card machines to cash out customers.
    • Collected information from arriving customers to seat groups or place them on waitlist.
    • Documented reservations, alerted servers and managers of large groups and prepared seating.
    • Recorded available tables after seating each party using specialized seating software.
    • Watched dining area staff to evaluate server loads and calculate accurate wait times.
    • Monitored seating area and checked restrooms regularly to keep spotless.
    • Informed servers of newly seated parties for speedy service.

Gym Teacher Assistant

Colin Powell Learning Center
Sierra Vista, AZ
08.2018 - 05.2020
  • Identified repair needs and major maintenance concerns, and escalated issues to school staff.
  • Promoted building safety by inspecting equipment and checking electrical appliances for safety hazards.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines designed by school administration.
  • Set up gymnasium for athletes to participate in games, tournaments and other events.

Education

High School Diploma - College Preparation

Colin Powell Learning Center
Sierra Vista
05.2020

Skills

  • Communicating with Students and Teachers
  • Cash Drawer Operations
  • Customer Relations
  • Teamwork and Collaboration
  • Food and Beverage Service
  • Resolving Complaints
  • Reservation Management
  • Seating Assignment Preparation
  • Large Party Preparation
  • To-Go Order Preparation
  • Table Assignment Management
  • Wait List Management
  • High-Volume Dining
  • Guest Greeting and Seating
  • Guest Experience Management
  • Room Preparation

Timeline

Food Service Worker

McDonald's
11.2020 - 03.2021

Hostess

Texas Roadhouse Restaurant
10.2020 - 03.2021

Gym Teacher Assistant

Colin Powell Learning Center
08.2018 - 05.2020

High School Diploma - College Preparation

Colin Powell Learning Center

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Crystal Cooper