Crystal Cordoves
League City Elementary
Abilene,TX
1
Language
15
years of professional experience
Experienced with providing customer service in various capacities. Strong empathy and problem solving skills to ensure high-quality customer experience. Always willing to adapt to situations and find solutions. Communication is key to understanding and overcoming problems.
Work History
Paraprofessional
2 Years- Assisted with the implementation of individualized education plans (IEPs) to meet student needs.
- Facilitated small group activities, promoting engagement and collaboration among students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Developed and maintained positive relationships with students, fostering a supportive learning environment.
Substitute Teacher
1 Year 3 Months- Followed classroom plans left by class teacher to continue student education and reinforce core concepts and adapting teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods..
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives with detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in the absence of regular teachers as well as paraprofessionals.
- Encouraged critical thinking and problem-solving skills through project-based learning activities by presenting material in engaging and relatable ways.
- Fostered student curiosity and love for learning, as well as a positive classroom environment, managing student behavior and promoting respect.
Server Trainer
5 Years 9 Months- Monitored new server performance and offered continuous support throughout training period, instructing servers on proper techniques for taking orders, serving food and providing customer service.
- Developed strong relationships with regular customers while enhancing customer satisfaction by providing efficient and friendly service during peak hours, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods and implemented upselling techniques, boosting overall revenue for the restaurant.
- Utilized effective communication techniques to support server learning and comprehension as well as provided feedback and guidance to help servers develop industry skills and knowledge.
- Led by example, demonstrating exemplary customer service and work ethic, setting a high standard for trainees.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Server
5 Years 6 Months- Effectively communicated to clarify customers’ wants and needs to enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Improved table turnover processes, contributing to a more efficient dining experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships while resolving complaints promptly and professionally to maintain a positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Cultivated warm relationships with regular customers.
Education
Diploma
No Degree - Education
A.S. - Business
- GPA: 3.5
- Dean's List
Skills
Customer communication and empathy
Active listening
Conflict resolution
Team collaboration
Adaptability and flexibility
Multitasking and organization
Time management
Data entry
Microsoft Windows and Office
Payment processing
Clear and concise communication
Patience
Languages
Spanish
Professional Working
Timeline
Paraprofessional
League City Elementary
01.2023 - 01.2025Read More
Substitute Teacher
Clear Creek Independent School District
10.2021 - 01.2023Read More
Server Trainer
Star Cinema Grill
01.2016 - 10.2021Read More
Server
Cracker Barrel
07.2010 - 01.2016Read More
Cooper City High School
Diploma
Read More
Broward Community College
No Degree from Education
Read More
Colorado Technical University
A.S. from Business
Read More