Crystal Cortez
Summary
Outgoing individual with well-honed leadership, problem solving and teamwork skills. Enthusiastic and team-driven with 10 years of experience working in busy retail and customer focused environments. I strive to have the highest quality of work.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx
08.2022 - Current
- Observe and inspect a moving conveyer belt of packages making sure they are in a single file line
- Ensure packages are not damaged, or opened, and remove any oversized or hazardous items
- My position requires me to keep a close constant vigil of the sorting system of the building to make sure things don't go awry.
Aisles Online Lead
Hy-Vee
08.2020 - 08.2022
- Helped lead a team of shoppers increase the store's sales by reducing work hours to orders ratio which boosted profits
- Problem solved spontaneous technical and system issues and worked diligently and calmly under taxing situations
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Focused on customer service satisfaction which led to the highest rating in the Cedar Rapids store district.
Seasonal Sales Associate
Kohl's
08.2019 - 12.2019
- Detailed and precise with the tidiness of the merchandise and overall department presentation
- Customer satisfaction oriented to improve store sales and performed upselling by having great interpersonalcommunication skills
- Highly efficient, self-motivated being speedy with tasks
Shift Manager/Key Holder
Gordmans
10.2014 - 07.2017
- Lead manager on duty tasks included opening and closing the store, balancing draws accurately, and created bank deposits
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Performed visual merchandising making sure that the product placement and presentation was displayed perfectly to company
Education
Liberal Arts & Sciences, Psychology
Kirkwood Community College
Cedar Rapids, IAAssociate of Arts - Criminal Justice
Riverside City College
Riverside, CAAssociate of Science - Chemistry
Irvine Valley College
Irvine, CAHigh School Diploma -
La Sierra High School
Riverside, CASkills
- Word, Excel, PowerPoint
- Polished, adept verbal communicator
- Outstanding leadership and management skills
- Productive, non-stop work ethic
- Bilingual in English and Spanish
Timeline
Package Handler
FedEx
08.2022 - Current
Aisles Online Lead
Hy-Vee
08.2020 - 08.2022
Seasonal Sales Associate
Kohl's
08.2019 - 12.2019
Shift Manager/Key Holder
Gordmans
10.2014 - 07.2017
Liberal Arts & Sciences, Psychology
Kirkwood Community College
Associate of Arts - Criminal Justice
Riverside City College
Associate of Science - Chemistry
Irvine Valley College
High School Diploma -
La Sierra High School
Similar Profiles
Blanca CharlesBlanca Charles
Customer Solutions Agent at FedExCustomer Solutions Agent at FedEx
David Mendoza-PaizDavid Mendoza-Paiz
Package Handler at FedExPackage Handler at FedEx
Leo KingLeo King
Delivery Driver at FedExDelivery Driver at FedEx
Elton WhiteElton White
Fleet Operations Manager at FedExFleet Operations Manager at FedEx
Chantel TrumbleyChantel Trumbley
Package Handler / Package Handler Trainer at FedExPackage Handler / Package Handler Trainer at FedEx