Crystal Crawford
Lubbock,TX
Summary
Detail-oriented healthcare professional with experience in medication management and patient support. Known for strong communication and empathy, contributing to improved patient outcomes and coordination within multidisciplinary teams.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Certified Medication Aide
Amir
Lubbock, Texas
07.2025 - Current
- Administered medications according to established protocols and patient care plans.
- Monitored patients' vital signs, promptly reporting changes to nursing staff to ensure timely interventions.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained accurate medication administration records for compliance audits.
- Educated patients and families on proper medication usage and potential side effects, enhancing their understanding and compliance.
- Collaborated with healthcare team members to optimize patient care strategies.
- Ensured cleanliness and organization of medication storage areas at Amir facilities.
- Followed infection control procedures while handling medications and supplies.
- Assisted with medication administration, including dispensing and documentation of patient medications.
- Maintained accurate records regarding patient's medical history, vital signs and progress notes.
- Delivered patient education on medications and their side effects, empowering patients to manage their health effectively.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Maintained current knowledge of state regulations related to medication administration.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Performed monthly audits of controlled substances in accordance with regulatory standards.
- Maintained medication stock and cleaned patient rooms and equipment.
- Calculated dosages accurately based on physician orders and age-specific dosing guidelines.
- Utilized computer systems efficiently for ordering, tracking and documenting all aspects of medication management.
- Adhered strictly to infection control protocols while preparing or administering medications.
- Monitored patients for adverse reactions to prescribed medications.
- Ordered, received, stored and inventoried medications according to facility policies and procedures.
- Communicated effectively with physicians, nurses and other healthcare professionals about medication orders.
- Participated in quality assurance activities related to medication management processes.
- Managed the storage of hazardous drugs and disposal of expired and unused medications according to policy guidelines.
- Assessed patient needs in response to medications.
- Greeted patients warmly to create a welcoming atmosphere. and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Assisted patients with personal care to alleviate burden on family members.
- Administered scheduled drugs under direct supervision of licensed nurse.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Verified accuracy of doctor orders prior to administering medications.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Provided support services for pharmacists in order entry tasks such as verifying patient information or entering data into electronic health records.
- Observed strict confidentiality standards when handling confidential information.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Evaluated the effectiveness of prescribed medications on an ongoing basis.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Responded promptly to changes in patient condition or needs that require alteration in medication therapy.
- Initiated oxygen and administered life-saving drugs in emergency situations.
- Researched medications to better understand properties and interactions with other drugs.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Obtained, recorded and reported patient vital signs for medication administration.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Promoted clean and sanitary environment by maintaining department equipment.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided support and assistance to nursing staff with patient care activities.
- Utilized electronic health record systems for entering medication orders and patient information.
- Coordinated with pharmacists to clarify prescriptions and ensure proper medication dispensing.
- Monitored patient vital signs and responded to emergencies as needed.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Completed continuing education to stay updated on medication administration practices.
- Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Reminded patients to take prescribed medications or nutritional supplements.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Certified Nursing Assistant
Shiftkey
Lubbock, Texas
01.2021 - Current
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs and reported changes to nursing staff.
- Ensured cleanliness and safety of patient care areas and equipment to promote a healthy environment.
- Recorded and updated patient information accurately in electronic health records, facilitating effective communication among healthcare providers.
- Collaborated with healthcare team to coordinate patient care plans.
- Educated patients on health practices and medication management.
- Provided emotional support and companionship to patients and families.
- Trained new staff on caregiving procedures and company protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted residents in walking using appropriate mobility aids. with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties by changing linens and cleaning bathrooms.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Built strong relationships with patients, caregivers, and healthcare teams to support successful implementation of individualized care plans.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Participated in educational programs related to nursing assistant skills development.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Administered medications as directed by registered nurse or physician.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Certified Pharmacy Technician
Walgreens
Lubbock, Texas
04.2024 - 01.2026
- Processed and filled prescriptions accurately for diverse patient needs.
- Managed medication inventory and maintained proper storage conditions and stock levels.
- Assisted pharmacists in counseling patients on medication usage and side effects.
- Maintained patient records and updated information in pharmacy management systems.
- Collaborated with healthcare team to verify prescription orders and dosages, enhancing patient safety and care continuity.
- Educated patients on over-the-counter medications and health products available.
- Trained new pharmacy technicians on procedures and compliance standards.
- Implemented safety protocols to ensure a clean and organized workspace.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Oversaw medication inventories to ensure proper stock levels., rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained records of controlled substances dispensed according to state regulations.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Prepared pricing and instruction labels for placement on prescriptions.
- Generated labels for compounded medications using an automated system.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Prepared IV admixtures under the supervision of a licensed pharmacist.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Processed insurance claims and addressed billing inquiries, facilitating timely reimbursements and improving customer satisfaction.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Entered prescription information into computer databases.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
- Mixed pharmaceutical preparations according to written prescriptions.
Certified Medical Assistant
Covenant Care
Lubbock, Texas
01.2023 - 02.2024
- Assisted physicians with patient examinations and medical procedures.
- Prepared and maintained examination rooms for patient visits.
- Recorded patient histories and vital signs accurately.
- Administered medications and vaccinations under supervision.
- Managed medical records using electronic health record systems.
- Coordinated patient scheduling and follow-up appointments to optimize care continuity.
- Educated patients on treatment plans and preventive care options.
- Maintained inventory of medical supplies and equipment to ensure availability for patient care.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Oversaw inventory management processes to ensure adequate supply levels. of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to enhance workflows and support better patient outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Certified Medical Assistant
Urgent Care Now
Lubbock, Texas
05.2019 - 07.2021
- Assisted physicians with patient examinations and medical procedures.
- Prepared and maintained examination rooms for patient visits.
- Administered medications and vaccinations under supervision.
- Recorded patient histories and vital signs accurately.
- Coordinated patient scheduling and follow-up appointments to enhance clinic workflow.
- Managed medical records using electronic health record systems.
- Educated patients on treatment plans and preventive care to promote health literacy.
- Maintained inventory of medical supplies and equipment regularly.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Coordinated patient appointment scheduling to optimize clinic workflow. for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens and pregnancy tests.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Triaged patients based on severity of medical complaint to prioritize care effectively.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Education
Associate of Arts - Business Administration
Western Texas College
SnyderSkills
- Medication administration
- Vital signs monitoring
- Patient education
- Infection control protocols
- Electronic health records
- Patient care coordination
- Inventory management
- Healthcare teamwork
- Record keeping
- Attention to detail
- Effective communication
- Problem solving
- Emotional support
- Compassionate care
- Pulse oximetry
- Supply management
- Diabetes management
- Pediatric care
- Logs management
- Inventory monitoring
- Vital sign monitoring
- Medication reconciliation
- Cart organization
- Elderly care
- HIPAA compliance
- Vital signs documentation
- Medication dispensing
- Vital signs collection
- Feeding assistance
- Mobility assistance
- Medication storage
- Resident support
- Condition tracking
- Seizure management
- Chronic disease management
- ADL support
- Ingestion instruction
- Dosage tracking
- Personal hygiene assistance
- Behavior monitoring
- Blood pressure measurement
- Drug preparation
- Oxygen therapy
- Distribution recordkeeping
- Records updating
- Medical records management
- Specimen collection
- Drug interaction awareness
- Regulatory compliance
- Patient observation
- Insurance verification
- Privacy and confidentiality
- Patient care
- Adherence to protocols
- Dosage calculation
- Daily living assistance
- Emergency response
- Patient assessments
- Pharmacy knowledge
- Safety management
- Healthcare regulations
- Walking rounds
- General housekeeping
- Inpatient care
- Nutrition and diet
- Interpersonal skills
- Catheter monitoring
- Electronic charting
- Problem-solving abilities
- Caregiver relations
- Palliative care
- Nonviolent crisis intervention
- Resident care partner (RCP)
- Physical endurance
- Calm under stress
- Crisis prevention intervention (CPI)
- Behavioral health support
- Compliance auditing
Certification
Certified Medical Assistant
Timeline
Certified Medication Aide
Amir
07.2025 - Current
Certified Pharmacy Technician
Walgreens
04.2024 - 01.2026
Certified Medical Assistant
Covenant Care
01.2023 - 02.2024
Certified Nursing Assistant
Shiftkey
01.2021 - Current
Certified Medical Assistant
Urgent Care Now
05.2019 - 07.2021
Associate of Arts - Business Administration
Western Texas College