CRYSTAL CRENSHAW
Summary
Highly efficient Administrative Operations Specialist with relevant experience in streamlining administrative systems. Standout strengths include keen problem-solving abilities, strong interpersonal skills, and adeptness at balancing multiple tasks simultaneously. Previous roles have demonstrated significant improvements in efficiency and productivity through expert management of operational procedures.
Overview
12
12
years of professional experience
Work History
Administrative Operations Specialist
Independent Contractor
01.2014 - Current
- Manage calendars, inboxes, scheduling, and internal coordination
- Maintain organized records with strong attention to accuracy and confidentiality
- Create SOPs, intake forms, templates, and internal documentation
- Support client communication and workflow efficiency
- Handle sensitive information in compliance-aware environments
Front Office Supervisor / Manager
Marriott Hotels & Twelve Hotels & Residences
01.2018 - 01.2024
- Oversaw scheduling, daily operations, and documentation
- Coordinated staff workflows and client communication
Accounting Support Specialist
Accenture
01.2017 - 01.2019
- Provided administrative and account support
- Managed documentation, data entry, and reporting accuracy
Education
Electronic Health Records Specialist Certificate -
Pellissippi State Community College
Skills
- Administrative operations and coordination
- Calendar management
- Standard operating procedures
- Data accuracy
- Office administration
- Inbox management
- Scheduling coordination
- Documentation management
- Records management
- Forms support
- Process support
- Quality assurance
- Client communication
- Stakeholder communication
- Compliance-aware data handling
- Remote team support
- Google Workspace proficiency
- Microsoft Office expertise
- Bilingual communication
Personal Information
Title: Administrative Operations Specialist
Accomplishments
Front Office Leadership Excellence Award
Timeline
Front Office Supervisor / Manager
Marriott Hotels & Twelve Hotels & Residences
01.2018 - 01.2024
Accounting Support Specialist
Accenture
01.2017 - 01.2019
Administrative Operations Specialist
Independent Contractor
01.2014 - Current
Electronic Health Records Specialist Certificate -
Pellissippi State Community College