Markandra Gibson
Apple
Atlanta,GA
4
years of professional experience
Experienced with handling customer interactions and resolving issues efficiently. Provide excellent communication skills and empathy to build strong customer relationships. Resolving all guest issues and maintaining high customer satisfaction and earning guest loyalty. Answered over 100 calls a day to meet company standards.
Work History
Customer Service Support Representative
5 Months- Conducted post-sale follow-ups with customers to ensure their satisfaction with purchased products or services, encouraging repeat business and referrals.
- Increased revenue by upselling additional services and promoting special offers to customers.
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
Customer Care Support
2 Years 4 Months- Managed customer inquiries and complaints, ensuring timely and effective solutions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma
Skills
Attention to detail
Critical thinking
Decision-making
Verbal and written communication
Teamwork
Problem-solving
Timeline
Customer Service Support Representative
Apple
12.2025 - 05.2026Read More
Customer Care Support
Asurion
02.2022 - 06.2024Read More
Eagles Landing High School
High School Diploma
Read More