Mandy Beard
Killeen,TX
Summary
Proactive Customer Service Support Representative, Phlebotomist, and Lead Dental Assistant with extensive experience in healthcare and customer service settings. Known for enhancing patient and client satisfaction through effective problem-solving, communication, and attention to detail. Skilled in EPIC, Eaglesoft, Salesforce, and other software use, bringing adaptability and a commitment to continuous improvement. Reliable professional committed to enhancing customer and patient experiences through detailed-oriented service and compassionate care.
Overview
5
5
years of professional experience
Work History
Customer Service Support Representative
Jacobs Engineering
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries related to facilities maintenance.
- Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
- Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction.
- Managed high call volumes while maintaining a professional demeanor and delivering prompt service in each interaction.
- Conducted follow-up calls with vendors as needed.
- Delivered exceptional customer service by prioritizing emergency issues.
- Participated in ongoing training to learn new clients and enhance skills to optimize customer support delivery.
- Generated reports to track work order age and followed up with vendors as required by the client.
Phlebotomist
Spectrum Health
09.2021 - 08.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Lead Dental Assistant
Garlick General Dentistry
07.2019 - 08.2021
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Reduced wait times by effectively managing exam room turnover between appointments.
- Created dental impressions.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Exposed, developed and mounted dental x-rays.
Education
Certificate - Pharmacy Technician Program
Medcerts
Clarksville, TN10.2015
Certificate - Certified Nursing Assistant Program
Tennessee Health Careers
Clarksville, TN01.2013
High School Diploma -
Kenwood High School
Clarksville, TN05.2010
Skills
- Customer Focus
- Complaint Handling
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Microsoft Windows and Office
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
- Adaptability
- Multi-Software Knowledge: EPIC, Eaglesoft, Salesforce, Woven, Tririga and more
Timeline
Customer Service Support Representative
Jacobs Engineering
05.2023 - Current
Phlebotomist
Spectrum Health
09.2021 - 08.2022
Lead Dental Assistant
Garlick General Dentistry
07.2019 - 08.2021
Certificate - Pharmacy Technician Program
Medcerts
Certificate - Certified Nursing Assistant Program
Tennessee Health Careers
High School Diploma -
Kenwood High School
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