Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Darnall

Fort Worth

Summary

Accomplished professional with a proven track record in customer service and planning. Excelled in roles requiring attention to detail and decision-making, enhancing customer satisfaction and operational efficiency. Skilled in both interpersonal communication and strategic organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Personal Shopper

Instacart
04.2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

President/Small Business Owner

Darnall Transport
11.2017 - Current
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.

Packer

Amazon
10.2019 - 04.2020
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.

Collections Representative

AT&T
03.2015 - 12.2015
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Grocery Clerk

Aldi
10.2013 - 03.2015
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Operated cash register to accurately process and record customer payments.

Customer Service Representative

Prime Therapeutics LLC
10.2007 - 04.2008
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Amon Carter-Riverside High School
Fort Worth, TX

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making

Timeline

Personal Shopper

Instacart
04.2020 - Current

Packer

Amazon
10.2019 - 04.2020

President/Small Business Owner

Darnall Transport
11.2017 - Current

Collections Representative

AT&T
03.2015 - 12.2015

Grocery Clerk

Aldi
10.2013 - 03.2015

Customer Service Representative

Prime Therapeutics LLC
10.2007 - 04.2008

High School Diploma -

Amon Carter-Riverside High School

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Crystal Darnall