Crystal DeGan
Boring
Summary
Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Skilled in electronic health records (EHR) management. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Assistant
US DEPARTMENT OF VETERANS AFFAIRS
Portland
09.2022 - Current
- Coordinates complex community care referrals by collaborating with veterans and external providers to ensure seamless healthcare delivery and clinical assessment alignment.
- Performs advanced administrative duties using specialized systems including CPRS, HSRM, and MHV to manage patient data and support care management workflows.
- Maintains 100% compliance with HIPAA and documentation standards while processing sensitive medical information across multiple platforms.
- Ensured compliance with federal regulations and VA standards in documentation.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Coordinated care plans between various departments of the hospital or clinic setting.
- Reviewed all paperwork prior to submitting it for processing or filing purposes.
- Assisted with referrals and prepared medical records for patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Facilitated patient referrals to other healthcare professionals as needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Medical Receptionist
CALCAGNO PEDIATRICS
Gresham
05.2022 - 09.2022
- Coordinates patient access through efficient appointment scheduling and registration processes within a fast-paced clinical setting.
- Maintained patient records with accuracy and confidentiality in electronic systems.
- Coordinated insurance verification and handled billing inquiries for families.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Performs critical clerical functions including the creation of medical documentation and management of the EMR system (AthenaHealth) for 50+ patients daily.
- Supports clinical operations by optimizing front-office workflows and patient check-in procedures using Phreesia and other integrated platforms.
- Facilitates effective communication between medical staff and families, ensuring all patient assessments and administrative requirements are met promptly.
Patient Access Representative
LEGACY HEALTH
Gresham
03.2021 - 06.2022
- Performs high-volume ADT Patient Access functions using EPIC Case Management tools to complete registrations, add clinical orders, and manage billing data.
- Coordinates hospital clinical setting entrance procedures, providing exceptional customer service and administrative support during complex patient admissions.
- Integrates managed care knowledge to navigate insurance verification and billing inquiries, ensuring financial and emotional needs are addressed for patients.
- Utilizes EPIC to facilitate care management coordination, ensuring all patient history and clinical assessments are accurately captured for the medical team.
- Managed patient registrations and updated demographic information efficiently.
- Verified insurance eligibility and processed authorizations for medical services.
- Collaborated with healthcare teams to streamline patient access processes.
- Educated patients on financial responsibility and payment options available.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
Medical Assistant and Receptionist
DR. CHERYL TIDBALL DO
Gresham
04.2010 - 01.2013
- Performs comprehensive insurance billing duties, including CPT coding and obtaining prior authorizations for managed care plans to ensure reimbursement.
- Supports initial and ongoing patient assessment by measuring accurate vital signs and recording detailed patient histories for clinical review.
- Coordinates front-office responsibilities including medical scheduling, records filing, and clinical documentation to support a high-volume medical office.
- Assisted with patient examinations and documented medical histories in electronic records.
- Supported physicians during procedures by providing instruments and maintaining a sterile environment.
- Prepared examination rooms and ensured necessary medical supplies were stocked and organized.
- Conducted basic laboratory tests and processed specimens for timely analysis by staff.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
Education
GED
Gresham, ORSkills
- EPIC Case Management
- ADT Patient Access
- Hospital Experience
- Insurance Billing
- Medical Terminology
- Prior Authorizations
- CPT Coding
- EPIC
- CPRS
- HSRM
- AthenaHealth
- Phreesia
- CTM
- MHV
- RefDoc
- EMR Systems
- Microsoft Office
- Excel
- Word
- Medical Scheduling
- Medical Records Management
- Data Entry
- HIPAA Compliance
- Time Management
- Front Office Operations
- Customer Service
- Phone Etiquette
- Insurance verification
- HIPAA compliance
- Attention to detail
- Conflict resolution
Additional Skills
EPIC Case Management, ADT Patient Access, Hospital clinical setting experience, Managed care knowledge, Insurance billing, Medical Terminology, Patient Assessment Support, Prior Authorizations, CPT Coding, EPIC, CPRS, HSRM, AthenaHealth, Phreesia, CTM, MHV, RefDoc, EMR Systems, Microsoft Office, Excel, Word, Medical Scheduling, Clerical experience, Medical Records Management, Data Entry, HIPAA Compliance, Time Management, Front Office Operations, Customer Service, Phone Etiquette
Timeline
Advanced Medical Support Assistant
US DEPARTMENT OF VETERANS AFFAIRS
09.2022 - Current
Medical Receptionist
CALCAGNO PEDIATRICS
05.2022 - 09.2022
Patient Access Representative
LEGACY HEALTH
03.2021 - 06.2022
Medical Assistant and Receptionist
DR. CHERYL TIDBALL DO
04.2010 - 01.2013
GED