Kai Savage

Classification system for VA medical records in compliance with federal standards.

• Educated patients on healthcare services and resources available at the center.
• Collaborated with multidisciplinary teams to improve patient care processes.
• Performed administrative tasks such as filing, faxing, photocopying, and scanning documents.
• Greeted patients upon arrival and directed them to their destination within the facility.

• Pulled, retrieved, and prepared medical records for direct and indirect patient care activities.

• Managed incoming and outgoing telephone and electronic communications for the department.

• Scheduled, canceled, and rescheduled consults and return‑to‑clinic orders for dental and submitted consults for radiology patients.

• Re‑filed medical records using the terminal digit filing system.

• Ensured all patient records were complete, accurate, and compliant with provider and regulatory requirements.

• Utilizing ICB for veterans who have outside insurance.
• Training new employees in the radiology department and the procedures of scheduling.
• Assist with the radiology SOP to enhance the fellow clerks' schedules app.

• Managed patient registrations and verified insurance information efficiently.
• Coordinated scheduling for appointments and follow-up visits with medical staff.
• Assisted patients with inquiries regarding services and navigated healthcare options. Radiology OB/GYN clinics scheduling.

• Assisted patients with appointment scheduling and registration processes.
• Responded to patient inquiries through phone and in-person interactions.
• Maintained accurate patient records using electronic health record systems.
• Coordinated insurance verification and eligibility checks for patients.
• Communicated effectively with healthcare providers regarding patient needs.
• Managed patient flow to ensure timely service delivery in the clinic.
• Trained new staff on front desk procedures and customer service standards.
• Handled billing inquiries and resolved discrepancies with insurance claims.
• Answered incoming calls in a professional manner.
• Verified insurance information, collected payments, and scheduled appointments.
• Adhered to HIPAA regulations when handling confidential patient information.
• Assisted with scheduling follow-up appointments according to provider availability.
• Inputted patient demographic data into electronic health record system.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Registered patients by verifying records to update computer system and patient charts.
• Ensured all necessary paperwork was completed prior to patient visits.