Crystal Delacerda
Antelope,CA
Summary
Experienced surgery scheduler with expertise in operating room scheduling, surgical authorizations, referral coordination, and HIPAA-compliant documentation. Skilled in EMR, patient communication, and managing complex pre-op workflows.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Surgery Scheduler
CommonSpirit Health
Carmichael, California
03.2021 - Current
- Coordinated surgery schedules across CommonSpirit Health clinics and hospital departments.
- Created and managed surgical schedules for multiple surgeons.
- Confirmed provider availability and assigned operating rooms to ensure seamless surgical procedures.
- Managed cancellations, reschedules, and follow-up calls to optimize surgical workflows and patient satisfaction.
- Prepared surgery packets and updated pre-op documentation for care teams.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Verified insurance authorizations and referral requirements to facilitate timely surgical appointments.
- Entered surgery bookings in Epic and maintained accurate patient records.
- Communicated with patients about surgery dates, arrival times, and preparation instructions.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Medical Assistant
CommonSpirit Health
Carmichael, California
02.2007 - 03.2021
- Supported patient care in CommonSpirit Health clinics using electronic health records.
- Administered injections, medications, and treatments per physician instructions to support effective patient management.
- Assisted providers with examinations, procedures, and medication preparation.
- Recorded vital signs and updated patient charts with accurate clinical information.
- Coordinated referrals, lab orders, and follow-up instructions to ensure seamless patient care.
- Communicated patient questions and concerns to nurses and providers.
- Trained new medical assistants on CommonSpirit Health workflows and clinic procedures to enhance team efficiency.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
ROI Specialist
Med Temps
Carmichael, California
10.2006 - 02.2007
- Processed medical record requests for Med Temps healthcare clients, ensuring timely access to necessary information.
- Verified patient identity and authorization before releasing protected health information.
- Coordinated release of information with physicians, insurers, and legal offices.
- Entered request details into EMR system, streamlining tracking of pending authorizations.
- Maintained HIPAA compliance across confidential record handling and disclosure workflows.
- Responded to subpoenas, court orders, and routine records requests.
- Scanned incoming medical documents to ensure accurate filing.
- Scanned and verified medical records, facilitating efficient digital upload and accurate record keeping.
Education
Certificate - Medical Billing Coding
Coastline Community College
Fountain Valley, CA06-2022
Certificate - Medical assistant program
Byram College
San Jose, CA06-2005
GED -
Adult Metro Education
San Jose, CA01-2005
Skills
- Operating room scheduling
- Surgery packet prep
- Surgical authorizations
- Surgical logistics
- Referral coordination
- Pre-operative review
- Patient intake
- Patient record entry
- Healthcare documentation
- EHR systems expertise
- Calendar management
- HIPAA compliance
- Following up with patients
- Medical terminology
Certification
- Certified medical assistant-CMAA
- Medical billing/coding Certification
Timeline
Surgery Scheduler
CommonSpirit Health
03.2021 - Current
Medical Assistant
CommonSpirit Health
02.2007 - 03.2021
ROI Specialist
Med Temps
10.2006 - 02.2007
Certificate - Medical Billing Coding
Coastline Community College
Certificate - Medical assistant program
Byram College
GED -
Adult Metro Education