Crystal DeMaria

South Florida Flooding and Hurricane Damage from Hurricane Helene. Worked independently to assist customers with the devastating Damage and loss due to Flooding.

Colorado Hail storms - Worked as a field adjuster managing time and customers as well as an on-site adjuster working as a team to help expedite customers claims.

• Hail deployment for Omaha - Worked as a field adjuster managing time and customers as well as an on-site adjuster working as a team to help expedite customers.

• Inspected vehicles to evaluate necessary repairs and determine extent of damage.
• Documented damage with photographs and detailed written descriptions.
• Used CCC to calculate damages and claim values.
• Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
• Accurately estimated parts and labor for over repairs.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.

• Issued payouts to claimants.
• Negotiated with claimants to settle claims.
• Evaluated and investigated over [Number] auto claims in [Year] and decided whether insurer should pay claim.
• Documented all findings in concise reports.
• Examined photographs and surveillance and any other documents relating to claims.
• Created detailed assessments of damages to property and vehicles.
• Assessed complex claims and accurately determined value of damages.

• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Evaluated and settled complex insurance claims in strict timeframes.
• Followed up with customers on unresolved issues.
• Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.