Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Timeline
Generic

Crystal D. Felder

Charlotte

Summary

Customer Service Representative with proven expertise in delivering outstanding support and resolving customer inquiries efficiently. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Track record of enhancing customer satisfaction and loyalty through dedicated service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Driver Examiner

Drivers Motor Vehicle
Charlotte
10.2023 - 03.2025
  • Administered eligibility tests for Driver Licenses, Commercial Driver Licenses, and Learners Permits.
  • Conducted comprehensive road tests to evaluate applicant driving skills per state regulations.
  • Inspected testing vehicles to verify compliance with safety standards.
  • Maintained accurate records of test results and licensing decisions.
  • Prepared essential documents, including bills of lading and invoices.
  • Addressed applicant inquiries regarding licensing processes and requirements.
  • Monitored traffic law changes to improve testing procedures and materials.
  • Ensured compliance with accessibility standards for inclusive testing environments.

Supervisor

Charlotte Area Transit
Charlotte
01.1997 - 01.2021
  • Oversee daily operations of the Special Transportation Division, ensuring all functions run efficiently and effectively.
  • Supervise and mentor team members to uphold safety standards and maintain high-quality service.
  • Manage comprehensive personnel records, reports, and work schedules to ensure organizational compliance and operational readiness.
  • Foster a collaborative work environment, facilitating clear and effective communication among command and team personnel to promptly address and resolve operational issues.
  • Implement training programs to enhance team competencies and readiness for emergency responses.
  • Developed and executed training modules that significantly improved team safety adherence and performance.
  • Streamlined record-keeping processes, resulting in enhanced data accuracy and accessibility.
  • Optimized team scheduling, balancing personnel availability with operational demands, increasing efficiency.
  • Maintained zero safety incidents through vigilant oversight and continuous process improvements.

Education

Elementary Education -

Claflin College
Orangeburg, South Carolina

Skills

  • Customer relationship management
  • Operational oversight
  • Service demonstration
  • Problem-solving and mediation
  • Business operations
  • Data management
  • Schedule planning
  • Feedback analysis
  • Leadership and team building
  • Reporting and documentation
  • Delivery optimization
  • Negotiation skills

Websites

Affiliations

  • Member of Delta Sigma Theta Sorority
  • Help Me Help Them Non-Profit Organization/ Feeding the Homeless
  • Dreams and Vision Group Home

Certification

  • Commercial Driver's License (CDL) Class B with P Endorsement

Timeline

Driver Examiner

Drivers Motor Vehicle
10.2023 - 03.2025

Supervisor

Charlotte Area Transit
01.1997 - 01.2021

Elementary Education -

Claflin College

Similar Profiles

CREATE PROFILE