LaKesha Casey
Warner Robins,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver Examiner
Department of Driver Services
Warner Robins, GA
03.2023 - Current
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered goods and services to customers on time and in excellent condition.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Monitored the accuracy and completeness of transactions to ensure compliance with company policies and procedures.
Insurance Agent
Liberty National
Macon, GA
09.2022 - 12.2022
- Managed customer relations and sales activities, Demonstrated effective time management skills
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
Personal Shopper
Walmart
Perry, GA
08.2021 - 09.2022
- Prepared and dispensed orders efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers in selecting items that met their individual needs and preferences.
- Processed payments for purchased items using cash registers or other payment systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cashier
Big Nicks
Valdosta, GA
03.2021 - 07.2021
- Processed customer orders and handled cash transactions, Maintained cleanliness of the front lobby area
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Server
Masato Japanese Restaurant
Valdosta, GA
02.2021 - 04.2021
- Handled cash transactions and maintained cleanliness of work area, Took customer orders and provided prompt service
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Cashier
Family Dollar
Valdosta, GA
08.2020 - 12.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
ITM Specialist
WB&T Bankshares
Valdosta, GA
06.2020 - 07.2020
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Followed strict compliance guidelines when completing financial transactions for customers.
Intern
Lowndes County General Solicitor
Valdosta, GA
05.2019 - 08.2019
- Handled phone calls and messages for the prosecutor's office.
- Organized incoming and outgoing mail, including sorting, distributing, and filing correspondence.
- Attended court sessions to observe proceedings and take notes for later reference.
- Inputted data into computer systems related to case files or other court activities.
Customer Service Representative
Eleadone
Valdosta, GA
10.2018 - 08.2019
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
Manager
Sgt Casey’s Outdoor and Recreations & Equipment Rentals
Warner Robins
05.2018 - 08.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Server
Waffle House
Valdosta, GA
12.2017 - 01.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Crew Member
Little Caesars Pizza
Warner Robins, GA
05.2016 - 05.2017
- Managed customer orders and processed payments efficiently.
- Maintained inventory levels and restocked items to ensure smooth front-end operations.
- Ensured cleanliness and organization of work area, adhering to health and safety standards.
- Provided excellent customer service, addressing inquiries and resolving issues promptly to enhance customer satisfaction
Education
Associate of Arts - Business Administration
Georgia Military College - Milledgeville
Warner Robins, GA05.2025
High School Diploma -
Northside High School
Warner Robins, GA05-2017
Skills
- Payment Collection
- Customer Service
- Customer Complaint Resolution
- Operations Management
- Verbal and written communication
- Drawer balancing
- Schedule Management
- Equipment Maintenance
- Accuracy and Precision
- Data Entry
- Time Management
- Problem-Solving
- Reliability
- Problem-solving abilities
Certification
- Certified Notary Public, January 2027
Timeline
Driver Examiner
Department of Driver Services
03.2023 - Current
Insurance Agent
Liberty National
09.2022 - 12.2022
Personal Shopper
Walmart
08.2021 - 09.2022
Cashier
Big Nicks
03.2021 - 07.2021
Server
Masato Japanese Restaurant
02.2021 - 04.2021
Cashier
Family Dollar
08.2020 - 12.2020
ITM Specialist
WB&T Bankshares
06.2020 - 07.2020
Intern
Lowndes County General Solicitor
05.2019 - 08.2019
Customer Service Representative
Eleadone
10.2018 - 08.2019
Manager
Sgt Casey’s Outdoor and Recreations & Equipment Rentals
05.2018 - 08.2018
Server
Waffle House
12.2017 - 01.2018
Crew Member
Little Caesars Pizza
05.2016 - 05.2017
Associate of Arts - Business Administration
Georgia Military College - Milledgeville
High School Diploma -
Northside High School
- Certified Notary Public, January 2027
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