Peggy Fredricks
1481 Northern Ave Apt E, Worden,MT
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
12
12
years of professional experience
Work History
Driver Examiner
State of Montana Department of Justice
Billings, MT
04.2023 - Current
- Verified and processed driver's license applications, renewals, replacements, and address changes.
- Verified applicant's identity documents, such as birth certificates and Social Security cards.
- Administered written tests to assess knowledge of traffic laws and safe driving practices.
- Evaluated applicant's physical ability to operate a motor vehicle safely by conducting road tests.
- Issued or denied licenses based on the results of examinations conducted in accordance with state regulations.
- Resolved customer complaints related to the driver's license examination process in an efficient manner.
Assistant Manager
Town Pump Incorporated
Billings, MT
04.2021 - 05.2023
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Reconciled and balanced daily cash drawers and the deposit.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Motor Vehicle Clerk
MVD Express
Billings, MT
02.2023 - 04.2023
- Greet Customers, check documentation for drivers licenses and titles, then I would but them in the queue.
- Answer questions
- Issue ID cards
- Verified and processed driver's license applications, renewals, replacements, and address changes.
Bookkeeper
Doc's Ok Korral
Lewistown, MT
05.2018 - 07.2020
- Managed financial transactions.
- Balanced Casino transactions for the day.
- Balanced the restaurant and bar tills.
- Daily deposit.
Operations Manager
Yoga Inn
Lewistown, MT
06.2018 - 11.2019
- Responded to and resolved guest issues or complaints.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built and maintained productive relationships with employees.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Verified customer credit to establish payment method for accommodations.
- Developed and implemented operational procedures to ensure quality standards are met.
Financial Program Assistant
State Of South Dakota Games Fish and Park
Pierre, SD
06.2017 - 04.2018
- Coded invoices and other records to maintain organized and accurate records.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Matched orders with invoices and recorded required information.
- Checked postings and documents for correctness, accuracy and proper coding.
Claims Auditor
State Of South Dakota Auditor's Office
Pierre, SD
10.2011 - 07.2017
- Prioritized daily tasks to complete workloads within department's expected timeframe.
- Evaluated and reviewed invoice for the all State Office for payment.
- Worked with other state agencies concerning payment procedures.
Education
Some College (No Degree) -
Northern State University
Aberdeen, SDSkills
- Customer Satisfaction
- Verbal and Writing Communication
- Handling Payments
- Administrative Tasks
- Bank Deposits
- Organizational Skills
- Computer Skills
- Reliable & Trustworthy
- Peer Relationships
- Payment Collection
Timeline
Driver Examiner
State of Montana Department of Justice
04.2023 - Current
Motor Vehicle Clerk
MVD Express
02.2023 - 04.2023
Assistant Manager
Town Pump Incorporated
04.2021 - 05.2023
Operations Manager
Yoga Inn
06.2018 - 11.2019
Bookkeeper
Doc's Ok Korral
05.2018 - 07.2020
Financial Program Assistant
State Of South Dakota Games Fish and Park
06.2017 - 04.2018
Claims Auditor
State Of South Dakota Auditor's Office
10.2011 - 07.2017
Some College (No Degree) -
Northern State University
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