Microsoft Office
Jenna Stonecipher
Clerical & Customer Service
Woodstock,Georgia
Work Preference
Location Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingOverview
24
24
years of professional experience
Work History
Driver Examiner
Georgia Department of Driver Services
Canton, GA
06.2019 - 07.2023
- Administered driver's license issuance and reinstatement.
- Conducted road tests for both automobiles and motorcycles.
- Provided oral learners permit exams as needed.
- Trained new team members and managed floor operations on request.
- Assisted customers with inquiries and resolved issues effectively.
- Led team for two years, enhancing team performance.
- Recognised with an award for customer service excellence.
- Managed closing duties and ensured compliance with procedures.
- Handled bank deposits accurately and efficiently.
Cashier/Customer Service
Aspen Falls Auto Spa
Kennesaw, GA
01.2017 - 06.2019
- Operate cash register efficiently and manage transactions.
- Maintain cleanliness of customer waiting area.
- Resolve customer complaints effectively to ensure satisfaction.
- Promote and sell additional detailing services.
- Oversee opening and closing procedures of the car wash.
- Increased sales through upselling of services.
- Enhanced customer satisfaction via effective conflict resolution.
- Maintained a clean and welcoming environment for patrons.
Mortgage Loan Processor
LoanCare
Woodstock, GA
06.2018 - 05.2019
- Process loan payments efficiently and support customers in addressing mortgage inquiries.
- Ensure accurate documentation and timely processing of loan applications.
- Maintain communication with clients to enhance satisfaction.
- Streamlined loan payment processing, improving turnaround times.
- Resolved customer inquiries, enhancing service satisfaction ratings.
Sales Associate
Kohls
Woodstock, GA
08.2025 - Current
- This job entails many different positions.
- From working at customer service, Amazon returns, working different departments.
- You never know what you will do next.
- I enjoy learning new skills so it's a nice job it just does not pay enough to live on.
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Friendly receptionist with 24 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering customer data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Education
GED -
03.2013 - 05.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Customer needs assessment
- POS system operation
- Professional demeanor
- Adapt to diverse groups
- Guest relations
- Payment processing
- Policy and procedure adherence
- Order processing
- Point of sale operation
- CRM software proficiency
- Self-checkout assistance
- Dispute mediation
- Expert in Customer Service
- Friendly and outgoing
- Verbal and written communication
- Task prioritization
- Calm demeanor
- Energetic self-starter
- Excellent communication skills
Accomplishments
- Won Customer service excellence award in 2022. Awarded by the Deputy Commissioner of Georgia with Georgia Department of Driver Services.
Certification
- Driver Examiner Training - 2019
- AED Training - 2019
- CPR Certified - 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Docs
Timeline
Sales Associate - Kohls
08.2025 - Current
Driver Examiner - Georgia Department of Driver Services
06.2019 - 07.2023
Mortgage Loan Processor - LoanCare
06.2018 - 05.2019
Cashier/Customer Service - Aspen Falls Auto Spa
01.2017 - 06.2019
Athens Technical College - GED,
03.2013 - 05.2013