Robin Burnett
Memphis,TN
Summary
Trained in municipal operations and licensing requirements. Stays calm and deals with various types of applicants through long hours of meticulous work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Driver License Examiner
Homeland and security
08.2018 - 03.2024
- Manage verification of car information including the VIN number for security and car control purposes
- Administer written, verbal, and road test (except CDL) for state driver license
- Help immigrants obtain a TN id or license
- Take photos of customers for id cards and licenses
- Maintain the safety, security, and maintenance of the DMV office
- Analyze and grade each potential driver through the DDS examination process
- Administer testing to give out learner's permits and driver's licenses
- Administer fair driving tests to customers according to MVA standards and requirements
- Train on all MVA software for license and some tag and title
- Issue permits and licenses for multiple classes in compliance with TN DMV laws
- Advise licensees or other individuals or groups concerning licensing, permit, or passport regulations
- Issue driver licenses, identification cards, and learner permits to U.S Citizens, immigrants and non-immigrants
- Issue written, driving and oral examinations for regular, CDL licenses and motorcycles; reinstate driver licenses
- Maintain a consistent, high quality, customer-focus orientation when conducting business and providing services or products to DMV customers
- Enter personal customer information into DMV database
- Reinstate, revoke and suspend driver's license accordingly
- Review applications to determine eligibility to reinstate driver's license in accordance with policies, procedures, and laws
- Administer standard written and special format examinations
- Administer computer exams as well driver examinations for legal age applicants.
- Attended regular training sessions to stay informed of changes in relevant laws and procedures.
- Reviewed applications and supporting documentation to ensure accuracy of information provided.
- Reported any suspicious activity observed during exams or road tests to supervisors immediately.
Call Center Representative
Memphis Light Gas and Water
01.2014 - 08.2018
- Take customer calls and provide support for their inquiries
- Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed
- Call customers to offer new products or programs
- Review customer accounts and proactively reach out about upgrades or support issues
- Collaborate with colleagues to provide better customer service across the organization
- Help train new employees.
- Maintained accurate records of customer interactions for future reference.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Warehouse Clerk
Federal Express
Memphis, TN
10.2010 - 06.2016
- Loaded and unloaded trucks with hand truck or pallet jack.
- Maintained accurate inventory records using computerized tracking system.
- Provided general administrative support when necessary including filing paperwork, answering phones.
- Processed returns from customers and suppliers efficiently and accurately.
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Ensured safety compliance standards were met at all times while working in the warehouse environment.
- Updated existing records with new information as needed.
- Monitored expiration dates on perishable goods and disposed of expired items accordingly.
- Maintained business operations by communicating with coworkers and managers.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Associate of Business Administration - Business Administration
Strayer University
01-2024
Hair Stylist -
Empire Beauty School
01.2011
Skills
- Critical thinking abilities
- Documentation Management
- Vehicle inspection proficiency
- Patience and Tolerance
- Professionalism and Ethics
- Data Entry Competence
- Docket preparation
- Dispute Resolution
- Analytical Skills
- Effective Communication
- Payment Collection
- Analytical Thinking
- Problem-Solving
- Customer Service
- Team Collaboration
- Application Review
- Bank Deposits
- Money Handling
- Legal documents
Leadershipmanagementskills
- Very Ambitious
- Team Oriented
- Large cash/check deposits expert
- Extremely organized
- Opening/closing procedures
- Energetic work attitude
- Strong verbal communication
Timeline
Driver License Examiner
Homeland and security
08.2018 - 03.2024
Call Center Representative
Memphis Light Gas and Water
01.2014 - 08.2018
Warehouse Clerk
Federal Express
10.2010 - 06.2016
Associate of Business Administration - Business Administration
Strayer University
Hair Stylist -
Empire Beauty School