Sharon Bartley-cherry
Rocky Mount,NC
Summary
Dedicated professional with proven skills in customer service and problem-solving. Experienced in ensuring compliance with regulations and enhancing workflow efficiency. Eager to contribute to team success and improve customer interactions.
Overview
27
27
years of professional experience
Work History
Driver License Examiner
Division Of Motor Vehicles
Rocky Mount, NC
01.2022 - Current
- Administered driving tests to evaluate appliCompleted administrative tasksant skills and adherence to traffic regulations.
- Ensured compliance with state laws and safety standards during examination processes.
- Collection of fees and balancing a cash drawer.
- Working knowledge of reading, interpreting, and applying policies and procedures, while maintaining compliance with North Carolina General Statutes.
- Working experience with entering and extracting information from mainframe and web-based computer systems and applications.
- Experience providing customer service by phone and/or in person to a diverse clientele.
- Authenticating documents.
Office Manager
Cherry's Detail & Uhaul
Rocky Mount, NC
06.2018 - 12.2021
- Streamlined office operations, enhancing workflow efficiency and communication among team members.
- Implemented inventory management of trucks and supplies systems, reducing discrepancies and improving scheduling accuracy.
- Developed and maintained relationships with customers, dealers and corporate traffic to ensure timely delivery inventory, supplies and services.
- Coordinated scheduling for client appointments, optimizing staff availability and resource allocation while managing a staff 5.
Client Service Representative
Horizon Blue Cross/Blue Shield of NJ
Newark, NJ
06.1999 - 08.2010
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed client accounts, ensuring accurate data entry and updates within systems.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Subrogation liaison
- negotiated lien amount with attorneys
- Processed medical claims
- Recaptured monies fraudulently obtained by customers and medical providers.
- Provided customer Service by phone to a diverse clientele.
- Investigated and resolved executive inquiries from the Department of Insurance.
Education
DTh - Biblical Studies
Nashville Bible College
Nashville, NC04-2020
High School Diploma -
Hillside High School
Hillside, NJTh.M. - Religious Education
Nashville Bible College
Nashville, NC04-2019
BS - Religious Education
Nashville Bible College
Nashville, NC04-2018
Skills
- Customer service
- Collaboration
- Payment collection
- Researching skills
- Regulatory compliance
- Communication skills
- Attention to detail
- Telephone etiquette
Timeline
Driver License Examiner
Division Of Motor Vehicles
01.2022 - Current
Office Manager
Cherry's Detail & Uhaul
06.2018 - 12.2021
Client Service Representative
Horizon Blue Cross/Blue Shield of NJ
06.1999 - 08.2010
High School Diploma -
Hillside High School
DTh - Biblical Studies
Nashville Bible College
Th.M. - Religious Education
Nashville Bible College
BS - Religious Education
Nashville Bible College