Jessica Zapien-Rodriguez
Kansas City,KS
Summary
Administrative professional with over 20 years of experience specializing in customer service, financial operations, and public-facing roles. Expertise includes cash handling, data entry, and maintaining accurate records while ensuring strict compliance with policies and procedures. Demonstrates exceptional attention to detail, strong organizational skills, and consistently delivers efficient service in fast-paced, high-volume environments. Committed to supporting operational excellence and enhancing customer satisfaction through reliable and precise administrative support.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Driver License Examiner
State of Kansas
Kansas City, KS
12.2024 - Current
- Administer written, vision, and road tests following state guidelines
- Verify identity documents and identify discrepancies or potential fraud
- Process applications, enter data, and maintain accurate digital records
- Handle cash and payments with high accuracy and accountability
- Provide guidance to customers and answer questions regarding licensing
- Deliver high-volume customer service and resolve concerns professionally
Associate Analyst, HR – Employee Experience
LPL Financial
Overland Park, KS-Remote
05.2023 - 01.2024
- Supported employee engagement initiatives across a large organization
- Coordinated programs and internal events
- Managed rewards transactions and reporting
- Created communications and presentations
Associate Project Manager – Employee Experience
LPL Financial
Overland Park, KS-Remote
05.2021 - 05.2023
- Developed training programs for 800+ employees
- Supported change management initiatives
- Improved processes and communication across teams
Training Coordinator
Waddell & Reed
Overland Park, KS-Remote
12.2019 - 05.2021
- Coordinated and delivered training programs
- Created SOPs and job aids
- Supported cross-training initiatives
Operations Associate / Sr. Processing Associate
Waddell & Reed
Overland Park, KS
01.2015 - 01.2019
- Processed financial transactions with accuracy
- Supported internal teams and advisors
- Maintained quality and trained employees
Assistant Manager
Q.C. Holdings (LendNation)-Relevent Experience
Kansas City, KS
- Managed cash, deposits, and reconciliations
- Assisted customers with payments
- Handled collections and ensured compliance
Education
High School Diploma -
Wyandotte High School
Skills
- Cash Handling
- Payment Processing
- Data Entry
- Records Management
- Customer Service
- Regulatory Compliance
- 10-Key
- Problem Solving
- Communication
- Organization
- Microsoft Office
- Phone Etiquette
Certification
Lean Six Sigma Yellow Belt
Languages
Spanish
English
Timeline
Driver License Examiner
State of Kansas
12.2024 - Current
Associate Analyst, HR – Employee Experience
LPL Financial
05.2023 - 01.2024
Associate Project Manager – Employee Experience
LPL Financial
05.2021 - 05.2023
Training Coordinator
Waddell & Reed
12.2019 - 05.2021
Operations Associate / Sr. Processing Associate
Waddell & Reed
01.2015 - 01.2019
Assistant Manager
Q.C. Holdings (LendNation)-Relevent Experience
High School Diploma -
Wyandotte High School